Question about Brother MFC 7420 All-In-One Laser Printer

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Will only print 1 copy then says paper jam, but I think it is not picking up the next sheet of paper. I have taken the paper out fanned it and replaced it only to have the unit make 1 copy and display paper jam again.

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Clean the paper feed tire. If it is not picking up the paper this is the most common cause.
Just remove the paper tray completely from the machine. Now look into the port where the tray was. The tire is in the center from left to right and on the top side right at the front edge where the tray goes in. Just use a cloth and some glass cleaner or even dampened with water as we are just trying to remove any paper dust/dirt buildup on the roller. Just clean the part you can see then rotate the tire around to clean the rest. I think on this model the tire will only rotate 1 direction.
Once clean just re-install the tray and test.
Good Luck and thank you for using Fixya.

Posted on Aug 05, 2010

  • atilanotax Oct 18, 2010

    I also have the problem above. I tried the above and the problem still persist. What else could I do?

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I'm not Lexmark certified; however, paper motion fails are generic in nature. Paper motion fail can be a bit difficult to diagnose at a distance...
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* Lexmark's support page for your printer is below. (You can also find a service prover too)
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Hello ,

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