Question about Kenmore 20.3 cu. ft. / 575 liter Upright Freezer 23024

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Ok we have a kenmore upright freezer Model # 253.26062103. We got it brand new about 3-4 years ago. It was working fine til about 2 weeks ago when the ice cream became soft and high temp alarm started going off..everything else stayed frozen. my husband checked and there was frost build up on the back wall which we decided to take evrything out of the freezer and self defrost it because we thought since the outside temp was unusually high maybe the freezer wasnt able to defrost properly. We did this and plugged it back in a few days later. We put a thermometer inside the freezer and it is only reading 20 degrees F or -5 celcius. Still not cold enough. We then replaced the electronic control panel which also houses the defrost timer and that did not help raise the temp. Alarm still going off when switched is turned on. We then decided to have a repair service out...they said it was the defrost heater, timer and thermostat, we said we already replaced the timer, so we bought the other 2 parts and replaced them. well it is still not cooling properly and we have no idea what to check next...This is costing us a ridiculous amount of money and we can't get a solution...Any help would be appreciated.

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I had the same problem and it turned out to be the sensor, a $15 part. it pretty much controls everything related to defrosting.

Posted on Aug 05, 2010

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