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DELL 3110 COLOR PRINTER. 010-396 RESEAT FUSER OR CONTACT SUPPORT.

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SOURCE: My Dell 3110 Colour Laser

There's not much on the web about this error message, but it does say to reseat the fuser. I found a writeup (with a picture) on how to do this.

http://en.community.dell.com/support-forums/peripherals/f/3528/p/19309114/19606748.aspx

Make sure that your printer is unplugged while you do this, also be aware that the fuser gets quite hot while it's printing and stays hot for a few minutes afterwards. Don't burn yourself! While the fuser is out you may want to blow out the dust from the printer with a can of compressed air.

If reseating the fuser doesn't get rid of the error message call Dell technical support at 1-877-293-1197.

Hope this helps

Please rate this solution, thanks!

Posted on Mar 09, 2011

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1 Answer

120.07 service fuser error


An error has occurred in the fuser. Please remove and reseat the fuser. And then reboot the printer. If the error persists, please contact our Technical Support Hotline.

Dec 21, 2012 | Lexmark C748E Laser Printer - Color - 2400...

1 Answer

Is there any way to reset the fuser on the dell 3110/3115?


You might try taking out the fuser and replacing it. First of all, I'd let the machine sit for at least 30 minutes if you've recently printed anything, as it needs time to cool down. After that, press the button on the upper right side of the device to release the cover. Then release the chute gate to its upright position. Release the two tabs on each side of the fuser to unlock the unit and slowly pull it out of the machine. To replace it, push the fuser connectors into the slot firmly to make sure it is properly seated . Lastly, close both of the levers you opened earlier to remove the fuser. Make sure the chute is also lowered to the position it was in before. You can then close the front cover. Hopefully that will resolve all your printer issues. If not, you may need to contact a support technician. Good luck!

May 11, 2012 | Dell 3110cn Laser Printer

2 Answers

My Dell 3110 Colour Laser Printer comes up with the following message - Reseat Fuser Contact Support 010 - 390 Restart printer


There's not much on the web about this error message, but it does say to reseat the fuser. I found a writeup (with a picture) on how to do this.

http://en.community.dell.com/support-forums/peripherals/f/3528/p/19309114/19606748.aspx

Make sure that your printer is unplugged while you do this, also be aware that the fuser gets quite hot while it's printing and stays hot for a few minutes afterwards. Don't burn yourself! While the fuser is out you may want to blow out the dust from the printer with a can of compressed air.

If reseating the fuser doesn't get rid of the error message call Dell technical support at 1-877-293-1197.

Hope this helps

Please rate this solution, thanks!

Mar 09, 2011 | Dell 3110cn Laser Printer

1 Answer

"009-362 Printer, Restart Printer, Reseat c cart., contact support"


The Cyan Toner Cartridge is either not seated correctly or the cartridge is bad. Open the front of the printer, pull out the Cyan Toner Cartridge, reseat making sure it fits all the way to the back.

If the problem is not resolved replace the Cyan Toner Cartridge.

Oct 21, 2010 | Dell Printers:Dell MFP Color Laser 3115cn

2 Answers

Error 010-397 restart printer


I would Hold down the "Menu" and "Cancel" Button then for "Reset Printer" ,Turn Off the Printer remove the cartridges then reset them again. Along with the Drum Unit. Something is Not Seating properly
start thier first.
If I could be of further help or your in the CT area then contact us:
http://www.copierspluswwllc.com

Oct 02, 2009 | Dell 3000cn Color Laser Printer

1 Answer

User error


FUSER ERROR:

. Turn the printer off, wait 10 minutes, and then turn the printer on. 2. If the message persists, reseat the fuser. If that does not work, replace the fuser. To check the fuser, turn the printer off and remove the fuser. Measure the resistance between the fuser connectors. If it is not within the proper range, replace the fuser. If there is not continuity between the fuser connectors neutral and hot with the fuser removed, replace the fuser. If the problem is not related to the fuser, replace the engine controller board.

Mar 27, 2009 | HP Color LaserJet 5550hdn Printer

2 Answers

Problem printing with Dell 3010cn Laser


Check for damage to the fuser located right were the paper exits. damaged fuser can cause lines

Feb 10, 2009 | Dell 3110cn Laser Printer

1 Answer

ERROR CODE 010-387 RESEAT FUSER


I had the same exact issue with my 5110cn printer. It turned out that the 5100 fuser is wrong for this printer and will not work. The 5110 has a circuit board on the inside and the 5100 fuser does not. Dell item number KX491 with a BCN # of 652423 works perfectly.

Hope this helps!

Jan 08, 2009 | Dell 5110cn Laser Printer

1 Answer

RESEAT FUSER


Hi G,

99% of the time the error is the fuser. Either it is damaged, or just not locked in place, and with power off, reseating it will fix the error. Since you just replaced the fuser, I guess the question is did you do it because it was also giving this error, or because it reached EOL ( end of life ).

If it was for EOL message, I would try reinstalling it. If the "reseat fuser" error goes away, but comes back with the new fuser again, then the new fuser you purchased is defective and should be returned or exchanged.

See the information below to correctly troubleshoot your issue.

The following steps are the troubleshooting steps that should be followed for error code 010 397.
First, the definition of the failure is <IOT Fuser Failure>, and means a Fuser Error is detected.

1) With power off, reseat the fuser by physically removing it from the printer, then reinstalling it and locking it in place. Turn the power back on. ( if the error is still present, proceed to step 2 ).

2) If reseating the fuser did not resolve the problem, Replace the fuser with a known good fuser.
( if problem is not resolved, proceed to step 3)

3) Replace the LVPS ( low voltage power supply ). ( if problem not resolved, proceed to step 4 ).

4) Replace the PWBA MCU ( printed wiring board assembly - machine control unit ).

END of troubleshooting.........

In most cases, the fuser itself is the problem. If you tried to reseat or replace the fuser while power was still on, the LVPS could have been damaged just as if there were an electrical storm.

Hopefully this helped.

Oct 28, 2008 | Dell 5100cn Laser Printer

5 Answers

010 397 Error Message on Dell 5100cn


The following steps are the troubleshooting steps that should be followed for error code 010 397.
First, the definition of the failure is <IOT Fuser Failure>, and means a Fuser Error is detected.

1) With power off, reseat the fuser by physically removing it from the printer, then reinstalling it and locking it in place. Turn the power back on. ( if the error is still present, proceed to step 2 ).

2) If reseating the fuser did not resolve the problem, Replace the fuser with a known good fuser.
( if problem is not resolved, proceed to step 3)

3) Replace the LVPS ( low voltage power supply ). ( if problem not resolved, proceed to step 4 ).

4) Replace the PWBA MCU ( printed wiring board assembly - machine control unit ).

END of troubleshooting.........

In most cases, the fuser itself is the problem. If you tried to reseat or replace the fuser while power was still on, the LVPS could have been damaged just as if there were an electrical storm.

Hopefully this helped.

Apr 04, 2008 | Dell 5100cn Laser Printer

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