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HP Officejet 6310

Paper jam shows but NO Paper at all in feeds or in printer.

Thanks

J

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Hmmm...well...that could be from a variety of issues..

Posted on Apr 26, 2008

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Please try these steps


1. Turn the printer off and open the access cover.
2. Look for any obstructions in the paper path and remove them if necessary. (It is possible to move the carrier assembly with the power off.)
3. Turn the printer on, load some paper, and press the Form Feed button.
4. Watch the paper as it feeds through and try to determine where the jam is occurring.
5. Check to see if all the rollers are turning.

If all the rollers are turning, there may be something in the feed path that you can't see. Go to step 6.
If not, there is probably a feed motor or a gear problem and the printer may require service.
6. If the paper is jamming under the carrier assembly, you may be able to fix it using the manual feed slot.
7. Turn the printer off.
8. Take a #10 envelope and feed it through the left side of the manual feed slot until it comes right through the printer to the back of the exit rollers.
9. Move it up and down first, and then slowly move it over to the right side. If something is stuck under the black guide plate, this may work it loose.

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This video won't help if it's really broken, but shows you what to do for a recurring jam on the 6310.

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There's a couple things that can cause recurring paper jams. Most often, all the pieces of the jammed paper aren't removed. This video shows you where to look to find all the jammed paper. It also offers some other solutions as well. If the solutions in this video don't work, the printer is likely broken.


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