Question about Genius EasyTouch Optical II Keyboard Mouse (31330190100)

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Sir my gk 060012\k wireless keyboard its not working properly numers and letters are not working can you help me to solve this problem?

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Keyboard will not work


Try this and see if this works for you. Touch Keypad simulates a wireless phone keypad on the touch screen to allow you to enter text, numbers, and symbols just as if you were using a wireless phone keypad. Touch Keyboard simulates a 20-key QWERTY (typewriter) keyboard on the touch screen to allow you to enter text, numbers, and symbols similar to the way you would using a QWERTY keyboard. To use Touch Keypad or Touch Keyboard:  In a program, tap the Input Selector arrow, and then tap Touch Keypad or Touch Keyboard. To type lowercase letters, tap the keys on the dial pad or keyboard. To type a single uppercase letter, tap the Shift key and then tap the corresponding key. To type all uppercase letters, tap the Shift key twice. To change back to all lowercase letters, tap again. To enter a space after the word, tap the Space key. To start a new line, tap the Enter key. To backspace and delete a single character in any input mode, press the Back key. To open the Symbol pad, tap the Symbol key. To change the input mode:  Tap the Input mode key to switch to a different input mode: XT9 (predictive), Multitap (abc), or Numeric (123).
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i have the same problem with letter m before and now comma has the problem!

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