Question about Canon BubbleJet i9950 InkJet Photo Printer

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Canon i9950 feed issues

Hi, my i9950 is not feeding correctly - every sheet is being pulled to the right when the feed starts leadingt o crumpled paper on one side ( and sometimes the head hits the crumples!) it seems like a roller problem, maybe that one is pulling with more force than another. I have tried the roller cleaning and it's no help at all. thanks for any help!

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  • mikecullis Aug 04, 2008

    paper pulls to left when feeding and gets stuck. Can you help me please!

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  • Master
  • 2,035 Answers

  1. Turn the printer off and open the access cover.
  2. Look for any obstructions in the paper path and remove them if necessary. (It is possible to move the carrier assembly with the power off.)
  3. Turn the printer on, load some paper, and press the Form Feed button.
  4. Watch the paper as it feeds through and try to determine where the jam is occurring.
  5. Check to see if all the rollers are turning.

    If all the rollers are turning, there may be something in the feed path that you can't see. Go to step 6.
    If not, there is probably a feed motor or a gear problem and the printer may require service.
  6. If the paper is jamming under the carrier assembly, you may be able to fix it using the manual feed slot.
  7. Turn the printer off.
  8. Take a #10 envelope and feed it through the left side of the manual feed slot until it comes right through the printer to the back of the exit rollers.
  9. Move it up and down first, and then slowly move it over to the right side. If something is stuck under the black guide plate, this may work it loose.

Posted on Jun 12, 2008

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Solution: Cleaning The Paper Feed Rollers (Windows) iP1600

Clean The Paper Feed Rollers (Windows) Instructions how to clean the paper feed rollers. If the paper feed rollers become dirty, they may not be able to properly feed paper due to the feed roller's slippage.
If paper does not feed correctly, perform the following to clean the paper feed rollers:
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  2. Click the 'Maintenance' tab and click 'Roller Cleaning'.

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    win_roller_clean_ip1500_5.jpg

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Sounds like the feed rollers need cleaning.
Clean the feed rollers, lint free cloth,bottled water.
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Revolve the feed roller bar as you clean them, to clean the feed rollers all the way round, remove all particles from them.

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Check paper size is correct in print properties too.
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I received this response from canon.com. Hope it helps you.

If the paper feed rollers become dirty, they may not be able to properly
feed paper due to the feed roller's slippage. If paper does not feed
correctly, perform the following to clean the paper feed rollers:

1. Open the Printer properties.

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a. Click / Select 'Start' from the bottom left of the Windows screen,
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b. Click your right mouse button on the listing for your printer, and
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a. Click / Select 'Start' from the bottom left of the Windows screen,
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b. Click your right mouse button on the listing for your printer, and
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2. Click the 'Maintenance' tab and click 'Roller Cleaning'.

3. Remove all sheets of paper from the auto sheet feeder.

4. Confirm the following message, and click 'OK'.

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5. Confirm the following message, and click 'OK'.

6. After the continuous paper feeding operations in step 5 have
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7. Confirm the following message, and click 'OK'.

Note: The following message is displayed when the paper is fed and ejected.

8. Click 'OK'.

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If the issue continues to persist, try fanning the paper before
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Follow these steps to fan the paper in the Auto Sheet Feeder(ASF):

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2. Check for any obstructions.

3. Fan out the sheets of paper so that they do not stick together.

4. Align the edges of the paper.

5. Insert the document stack, face up, into the ASF until you hear a
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6. Adjust the document guides to the width of the document.

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