Question about Sibelius 6 Student Entrylevel Notation Software 99106226000 Academic Education License (99106226000)

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Hi, I have just got a new computer and i want to put sibelius onto my new computer, however, my old computer no longer connects to the internet. I need to unregister on my old to register to my new, but i need internet connection to do this. How can i unregister?

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Hi there, j_pfeffer.
Sadly, without an internet connection on the old computer, it will be impossible to unregister it through normal means. The way the process works is, when you choose the option to unregister your copy, the program contacts the Sibelius server and tells it that it's no longer registered to that specific computer. Without an internet connection, this simply cannot happen.
You can, however, contact Sibelius technical help and explain the situation. They'll likely ask for information that will prove that you actually paid for your copy, but they should be able to handle the unregistration from there.
http://www.sibelius.com/helpcenter/contact.html

Contact Sibelius technical help by phone (charges may apply):
USA & Canada: +1 650-731-6106
UK: +44 (0)20 7561 7997
Australia: 1300 652 172
Other countries: www.sibelius.com/support


Hope this helps!
Sources: the Sibelius user manual and the Sibelius Help Center.

Posted on Oct 11, 2011

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Posted on Jan 02, 2017

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