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My HP Office jet 6310 All - in - one continues to say paper jam and there is no paper in it? I have cleaned all routes around and paper. There are no jams. I am stuck. What could it be. The machine is only 8 months old.

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Posted on Apr 26, 2008

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I have a 7300/7400 HP Office Jet printer....keeps giving false alarms on paper jam. I have done everything the book says. The print cartridges do not return to the right. I love this printer and


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How do I insert One Black and one color cartridge ? I have hp 6310 OFfice jet All in one. Thanks.


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Lift the whole of the scanner section and you can get at the twin ink cartridges. The two Vivera ink cartridges, one for black and the other tri-colour, clip into their carriers and apart from loading paper, that's the only physical installation required. No, for color cartridge 344 and black 339 cartridge.

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the paper path may have some jam. It may have some solid particle or paper that's causing disturbance.
If not the paper moving mechanism is having problem.
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There's a couple things that can cause recurring paper jams. Most often, all the pieces of the jammed paper aren't removed. This video shows you where to look to find all the jammed paper. It also offers some other solutions as well. If the solutions in this video don't work, the printer is likely broken.


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Paper jam in HP 4255 office jet all in one printer


Clearing paper jams
Paper jams can be real or false. The unit may report a paper jam even when there is no jammed paper. The solution to a real paper jam or a false paper jam is the same.
CAUTION:
Jammed paper must be removed using the rear access door with the power cord disconnected to avoid mechanical damage. Do not remove jammed paper from the front of the unit.
  1. Turn off the HP product and turn it around so the back of the unit faces you.
  2. Disconnect the power cord from the back of the all-in-one. The power cord must be disconnected to allow the paper feed rollers to turn freely.
  3. Locate and open the rear access door by pressing in on the left side tab and then pulling the door toward you.
Figure 2: Removing the rear access door

  1. Inspect the pressure rollers on the rear access door and verify that they are clean and turn freely. Clean the rollers if needed with a soft towel lightly moistened with water. If the rollers do not turn freely, replace the rear access door. Click How to Buy on this page to order replacement parts.
  2. From the rear access door opening, remove the jammed paper.
  3. Remove the remaining paper from the paper supply tray. Discard any paper that is damaged or crumpled and then re-stack and reload the paper into the paper supply tray.
  4. Reinstall the rear access door.
  5. Reconnect the power cord to the unit and turn the unit on.
Preventing paper jams
The following information will help prevent paper jams from occurring:
  • Never use paper that is torn or wrinkled.
  • If you are having problems using paper that has already been printed on once (recycling), replace it with new paper.
  • Remove and then reinstall the rear access door. Verify that the access door is fully locked in place. The paper can skew if the rear access door is not locked.
  • Every six months to one year, clean the paper feed rollers with a rag lightly moistened with water. Over time the paper feed rollers accumulate dust and do not function as well as they once did.
  • When printing envelopes, tuck the flap into the envelope and crease the folds before printing.

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