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My door latch isn't letting me open my door, how do I open the panel to see what is broken. whirlpool model GT4175SPS

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I would say you have a broken "release lever". This is the internal part which the release button pushes to open your door.

With the door not opening, you will have to remove the outer wrapper / cover, then you can see the works behind the control panel.

If you or someone you know wants to look into this, we have *critical* safety, disassembly, and troubleshooting info at our site, and our link is at our listing here on FixYa:

You can usually find helpful exploded view diagrams and order parts by entering your full model number here: but your exact model is not shown here.

But the info will be close enough to help you or someone you know check it, then you can call the supplier referenced at the link above to ask directly about your needed part(s).

We're happy to help and we appreciate your thoughtful rating of our answer.

William E. Miller, AS-EET

Posted on Apr 27, 2008


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My Whirlpool Gold microwave oven just died, no lights on the digital pad, and no light when opening the door. Model # GT4175SPS Year 2005

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Scratches, flaking and bare spots are fairly common, but should be addressed as soon as they arise so the corrosion will not spread and arcing does not occur.

Unplug the power cord first.

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It sounds like there may be a diode or relay on the control that has failed. This could cause both symptoms you are explaining here. In either case the control board/keymembrane would need replaced. The cost of these would be about $173.00 for parts. Unfortunatly this repair would most likely cost more than the value of the product. Sorry for the bad news.

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I have whirlpool model GT4175SP.after heating a dish i cannot open the door as it has no spring action and microwave does not work. but there is power and light. jay

It may be a broken door open lever or a worn or broken door open button, or possibly the spring mount for the door latch heads (hook-like projections) may be off inside the door.

If it's an owner the range type, you can likely get to and replace the door latch parts by just removing the control panel assembly.

At our Web site, we have a video available showing how to remove a typical over the range control panel assembly in under 5 minutes.

If you have to remove it from the wall to remove the cover, y
ou can download Whirlpool owner's manuals and installation instructions here.

If it's a counter top unit, you will need to remove the outer cover to get to the door latching parts, in which case you can see these files: safety disassembly.

Once it is apart, you'll be able to see how the door open button would press against the door open lever, which would then lift up against the door latch heads (hook-like projections on the door) and the door should open.

You can find links to helpful exploded view diagrams and part ordering help here.

I recommend that you bookmark that link to your favorites.

We're happy to help you with free advice and we'd appreciate your thoughtful rating of our answer.

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1 Answer

Door open button is broken, door will not open

door button mechanism is all behind the control panel.
there should be a couple screws holding the control panel on, you can see them when you open the door i believe.
you probably need to slide it one way or another to get it to unhook from its hidden catches..
there is the outer button you press with your hand thats available in 3 colors depending on your model #, and then the inner latch..
it will need to be checked to verify which parts are broken..
hope this helps,
best of luck,

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Remove the case and confirm that the door latch switch is mechanically intact. Next, disconnect the switch and test it with an ohm meter to see that it is actually working. It should show a short (0.0 ohms) when the door is closed and no reading when the door is open. Those readings could be reversed but there should be two distinctly different readings when testing the switch. If you don't see any differnce between readings when the door is open or closed then replace the switch. This should solve your problem.

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You have to separate the door panels (as shown in the attached photo) and then you'll see the previously hidden screws you need to remove.

Or you can watch a YouTube video (not a video I made) that demonstrates how it's done.

You can usually find helpful exploded view diagrams and order parts by entering your full model number here.

If you gently push up on the door latch heads (hook-like devices sticking out of the door) there should be spring tension. If they just flop right up, the spring is off inside.

Normally the problem is not the spring, but a broken spring mounting tab on the door latch head (hook) assembly or the inner door panel.

If it's the door panel, it's usually easier and cheaper to use epoxy and some kind of hardware to fashion a new spring mount.

The door latch head (hook) is easy to replace or repair if that's the issue.

We're happy to help you with free advice and we'd appreciate your thoughtful rating of our answer.


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The door latch must have broken in side which had stucked the door does not allow to open. Please arrange to call service engineer from the maufacturer's service center to fix the problem as proper alignment of the latches is must for safety measures.

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