Question about Logitech Harmony 785 LCD Remote Control

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Lcd display cracked

Is it possible to replace the lcd display in the 785 harmony remote control

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Hi, my name is Kate and I’m with Logitech. I just wanted to provide a quick update re: Harmony.

Logitech Harmony recently made changes to our customer service policy and we wanted to make sure that you have the most up-to-date information for your readers. You may want to update your Web site to reflect these changes.

Historically we have encouraged our customers to contact us by telephone when they have questions. As more and more people choose Logitech Harmony, however, we have developed more efficient ways to support our valued customers.

Beginning December 1, new Harmony customers have free, unlimited access to phone support for the first 60 days after they’ve created an account to set up their Harmony remote. (With the purchase of each additional remote, Harmony customers will have 60 days of additional phone support from the date of purchase.)

Those who’ve had an account for their Harmony remote longer than 60 days will continue to have access to online help, the forums and responses through e-mail submission in the Harmony software, but not phone support.

To save time and provide clear answers to a whole range of questions, we’ve created an active community forum, bringing together Logitech employees and Harmony users to answer questions publicly so that everyone can benefit from the answers. The forums have already resolved hundreds of troubleshooting questions.

We’ve also continued to build our online help, with user manuals and FAQs that allow people to find the answers to their how-to questions with a quick search – without having to wait on hold. And they’re all easily accessible through Harmony software.

If you have questions about our customer service policy, join the discussion on our online community forum through your Harmony software or at http://www.logitech.com/support.

Posted on Dec 03, 2008

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I believe Logitech do not sell that part. If your device is under warranty, you can request an RMA. See here.

or else, you could try contacting Logitech support through email. Or you colud call the Harmony helpdesk at +1 866-291-1505
Monday - Friday: 9am - 10pm EST
Saturday - Sunday: 10am - 5:30pm EST

Hope that helps!

If your issue is not resolved, please do not assign a rating just yet. Please post back as to what steps you took, results, etc, and I will try to assist you further as best I can. I am here at your service.

P.S. - You can rate a solution with one of four ratings as explained under (remember that at times a bit of to and fro dialogue may be necessary to resolve an issue).

  • "FixYa!" - The solution provides great advice on how to solve the problem.
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Thank you for using FIXYA!

IrishDruid

Posted on May 05, 2008

  • Swilin Sampson
    Swilin Sampson May 31, 2008

    Hello,





    This thread has gone 14 days or more without a response.
    Please close the thread with a “FixYa” or “Helpful” rating.





    Or post back with latest developments, what steps you took,
    etc. and I will assist you further as best I can.





    Thank you.


    IrishDruid




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1 Answer

Logitech harmony one


  • Dear Sir:

    Turn off the power to your computer and unplug all cables connected to it. Remove the battery, if one is installed.

  • 2

    Locate the covered screws around the cracked screen. Remove the rubber or plastic covers, then unscrew the screws.

  • 3

    Gently remove the plastic frame around the cracked screen and set it aside. Disconnect any power cords or cables going into the LCD screen.

  • 4

    Remove the cracked screen and slide the new screen into place. Replace any tape or plastic fasteners that hold it in place.

  • 5

    Reconnect all internal cords to the screen. Screw in the frame and replace all the screw covers.

  • 6

    Reconnect the power supply and all external cables to the LCD screen and switch it on.


    sincerely. God bless you


    ernesto cuadra

    managua, nicaragua. c.a.

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    /EASYZAPPER/NEW/PROC LOGIN/START.ASP,LINE 133


    You will need to completely exit out of the Harmony software and re-launch it. To do this:
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