Question about Sony Playstation 3 (PS3) Console

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Tried to download a system update and now the console is frozen and I can not get it to respont to the remote. Even disconnection the system does not solve the problem. How do I resolve this issue.

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Dear, before you get in touch with Sony technical support you may want to try to use the PS3 recovery options. The PS3 stores a copy of firmware drivers on the hard-drive and will reload any corrupt files. To access the recovery menu, do this: Make sure the PS3 is turned off Press and hold the power button on the PS3 it will power on then power off. When it's off press and hold the power button again until you hear two consecutive beeps. When you hear the double beeps immediately take your finger off the power button (if your system turns off before you get a double beep just try again and hold the button, it should double beep the 2nd time you try) It will ask for the controller to be connected via the USB cable, Turn on the controller and you will have access to the menu. Be aware that you may lose all of your previously saved data.

Posted on Aug 05, 2010


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Try this:

1. Remove the battery for a solid 2 minutes, then reinsert and see if that fixes it. if not 2. try updating the firmware with the remote in safe modeSafe Mode is a diagnostic tool in the Remote used for troubleshooting purposes. If the words "Safe Mode" or "Safe Mode Requested" appear on the remote, complete the following steps:

  1. Ensure the Remote is in "Safe Mode Requested" by taking out the batteries, and disconnecting the remote from the USB cable.
  2. Hold down the Off button and plug the remote into the USB.
  3. Continue holding down the Off button for another 10 seconds. The remote should then display the words "Safe Mode Requested".
  4. With the unit in "Safe Mode Requested", re-install the firmware by clicking Support on your home page.
  5. Click Firmware in the Downloads section and follow the online instructions to upgrade the firmware.
  6. Once the firmware upgrade is complete, click Update My Remote.
  7. Insert the battery into the remote.

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