Question about Lexmark X5470 All-In-One InkJet Printer

6 Answers

Paper Jam error

Had a paper jam, and removed paper from the bottom by pulling on it gently. paper was 100% in tact

clear paper jam error will not shut off,

have shut off printer both by
manual shut off button,
pullling plug at the printer
and by pulling plug at the wall socket,

each time when the printer starts up the error still returns when printer is turned on the clear printer jam error returns.

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  • 4 more comments 
  • lsmarkee Apr 28, 2008

    I am having the same problem. I cannot get the Clear Paper Jam error to go off even though there is no paper jam.

  • Chikita5 Jun 24, 2008

    Printer says there is a paper jam when there is no paper at all in the printer. I turned off the printer and unplugged it completely. I left if like that for a while and when i turnd it back on it still said Clear Paper Jam!

  • Anonymous Jun 25, 2008

    CLEAR PAPER JAM NOTE WILL NOT GO AWAY EVEN THOUGH THERE IS NO PAPER IN . PLEASE HELP ME

  • Anonymous Aug 07, 2008

    I printed one letter and envelope, but after I printed the 2nd letter, the envelope won't print...says there is a paperjam. I turned it off and back on, but the paperjam note did not clear. I can print or copy anything except an envelope

  • kev310 Aug 13, 2008

    yes i have the same problem says there is a paper jam but i cant see any paper and wont let me cancel it i have pressed all the buttons and turned it off from the button i have unplugged it from the wall and still says the same thing

  • zeflyer Apr 30, 2009

    I bought X5470 and had the same "paper jam". Lexmark replaced me with new one. I am experiencing the same problem with this one too. Solutions mentioned here could not the problem either.

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I tried the first solution with the 9 pieces of paper and it worked. It turns out that a small paper clip had fallen into the paper path and the paper pushed it out. Thanks!

Posted on May 05, 2009

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Paper Jam error - print_friendly.gif null.gif null.gif null.gif How to Resolve PapPaper Jam error - null.gif/b> ID:894 null.gif null.gif null.gif
If the paper is lodged too far into the printer and can't be removed:

  1. Press the power button to turn the printer off.
  2. Pull firmly on the paper to remove it. If you can't reach the paper because it is too far in, raise the front cover and remove the paper from the front of the printer.
  3. Close the front cover.
  4. Press the power button to turn the printer back on.
  5. Resend your document to print.
Ensure that:
  • The paper is a recommended paper for inkjet printers.
  • You do not force the paper down into the printer when you load it. For example, if you are loading letter or A4 size paper, the top edge of the paper should extend above the top of the sheet feeder.
  • The printer is on a flat, level surface.
  • The left paper guide is against the side of the paper.
  • You do not load too much paper in the sheet feeder. Depending on the thickness of your paper, the sheet feeder can hold up to 100 sheets of paper.
  • The left paper guide does not cause the paper to bend in the sheet feeder.
  • Your printer feeds regular paper as expected. If regular paper feeds without causing problems, load the envelopes vertically against the right side of the sheet feeder. Make sure the paper guide is against the side of the envelopes.
  • Envelopes or the appropriate specialty papers are selected in the printer driver.
  • You are using a paper or envelope size supported by your printer.
Important: Your application may not be designed to print envelopes. For help, consult the documentation that accompanied your application.

Posted on May 02, 2008

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Got a printer with same problem and apparently nothing there was nothing in the paper path. However, after following the suggestions mentioned here, I inserted paper manually and when paper reached the printing area, I turned the printer on. Once the printer initialized moving the ink carriage to the center then back to its home position, then rollers moved, I noticed that paper didn't get pushed out of the printer. I noticed a sheet of plastic perfectly aligned with the roller which prevented the paper sensor in the printing area to fall down to its position into a space for it. As this sheet of plastic was apparently aligned with the rollers and just because I noticed the roller that looked as if this pastic was leaving a mark on it, I decided to gently push the plastic back into the paper path with a flat screwdriver, the pastic sheet moved back, the sensor fell and the error cleared ! Then, I went to the paper entrance to the back of the printer and noticed this plastic that was hard, stiff and similar to a paper guide in other printers but it looked as if it did not belong there. I decided to pull it out from the back and saw that it was a plastic that held a bunch of inexpensive hair pins !!!!!

I know that this solution is unique but this tells me that the paper sensor was doing its job. Hope this helps to others.

Posted on Nov 04, 2008

Saw this post today (Sep 12, 2008).  I have a Lexmark X6570.  We got the clear paper jam error about a week ago.  This is what we did to fix the problem:

  1. stack 9 sheets of print paper together.
  2. Force the paper into the printer via the normal paper load thing.  If you jam it back and forth it will eventually enter into the printer.
  3. Open the printer cover.  You will see the rollers.  You may need to push the ink cartridge to the side (left or right it does not matter).
  4. Stick your hand into the printer from where the printed papers would normally come out.  You will feel the rollers.  On my model printer you can force the rollers to turn.  The stack of papers will advance as if the printer was printing.
  5. Force the rollers to move the paper in and out a few times.  The stack of papers should be moving towards where the paper enters the printer and where the printed paper comes out the printer.
  6. After a few movements take the paper out and press the check symbol.  The error will clear.
It looks like Lexmark is using a sensor or manual device to read jammed paper.  It seems to get stuck in the error mode.  So your goal is to reset the device by moving the paper in and out of the printer.  One sheet will not work so try a stack of paper.  My model works nice however it came with the wrong printer driver and this error code is not acceptable for such a high quality company.  Good luck. 

Posted on Sep 13, 2008

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Is there a reply I'm missing with machine keeps saying there is a paper jam when there is no papers anywhere?

Posted on Sep 12, 2008

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Fiend your solution direct from Lexmark. Here is your solution

Paper Jam error - 6741fae.jpg

http://www.lexmark.com/printer/prob676ijt65/solution
931

Posted on Mar 03, 2009

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frcs68
  • 1605 Answers

SOURCE: Paper Jam error

try to open the cover and reseat the ink.
the machine is trying tell you there is something stuck inside where the switch or the senser is located. usually right before the heater path. after the paper pickup roller.

Posted on Oct 15, 2008

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Paper jam


You are receiving this error message because there is a paper jam or the top (photo) tray is not securely in position and the printer cannot initialize. This error message can appear for an ESP 7, ESP 9, ESP 7250, or ESP 9250 all-in-one printer.
To resolve a paper jam, we have an easy Step-by-Step Solutions and Repair tool. Within the tool, select All-in-one printer, then Paper jam.

When you clear the paper jam:
  1. Make sure you open the paper output tray and inspect the top tray for photo paper that could be jammed inside or that remains in the nip at the entrance.
  2. Pull out the bottom paper tray and clear any paper jams.
  3. Remove the duplexer from the back of the printer and clear any paper jam.
NOTE: Curled photo paper could induce a paper jam. To prevent curling:
  • Store un-printed paper in a tightly closed plastic bag or in its original packaging.
  • Store sealed packages of paper flat, and not on
  • When you are ready to print, take only the paper intend to use immediately.
To remove curl in photo paper:
  1. Place the paper in a plastic bag or in its original packaging.
  2. Gently bend the paper in the opposite direction of the curl, then insert it into a tube-a paper towel tube works well.

    NOTE: The tube should be larger than 1.5 in. (4 cm) in diameter.
  3. After a few minutes, remove the paper from the tube.
  4. Remove the paper from the plastic bag or packaging.
  5. Verify that the curl has been removed from the paper. Repeat the steps above if necessary.
If the top paper tray is not securely in position and the printer cannot initialize (you may hear a grinding noise, and the top paper tray will not open), contact Kodak.

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2 Answers

Had paper jammed - removed jammed paper - but nerror light still on


Before you can clear a "PAPER JAM" or "PRINTER JAM" error, you must locate where in the unit the paper is jammed.
First, unplug the machine for safety and disconnect the telephone line. Next, follow these instructions based on where the paper jam is located.


Paper is jammed inside the paper tray:
  1. Pull the paper tray out of the machine.
3-ug-1621.gif
  1. Pull out the jammed paper to remove it.
3-ug-1732.gif
  1. Reload the paper in the paper tray.

  2. Reinstall the paper tray.


Paper is jammed inside the machine:


  1. Remove the jam clear cover on the back of the unit. Pull the jammed paper out of the machine.
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  1. Re-insert the jam clear cover.

  2. If you can not pull out the jammed paper, lift the scanner cover from the right-hand side of the machine until it locks securely into the open position.

  3. Remove the jammed paper.


    3-ug-2033.gif

  4. Check the print head's position. In the example photo the print head is positioned at the left hand side of the platen area.

    scr1.jpg


  5. Gently move the print head to the center.


    scr2.jpg

    Note Be careful to not force the print head to move.
    If the print head is positioned at the far right hand side, you cannot move it. Please contact Brother Customer Service from "Contact Us".



  6. Examine under the print head. If anything is found, remove it.

    scr3.jpg

    Note Use a flashlight if necessary to check thoroughly.





  7. Lift the scanner cover to release the lock. Gently push the scanner cover support down and close the scanner cover.




    3-ug-21.gif


  8. Reconnect the power cord and telephone line.

Note To prevent paper jams, do not put multiple kinds of paper in the paper tray at the same time.

If the message continues to appear on the LCD, the machine will require repair. Please contact Brother Customer Service from "Contact Us".



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Oct 26, 2010 | Brother Office Equipment & Supplies

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I have a Epson stylus CX9400fax a piece of paper is jammed way inside the machine, I can't even see it to try and get it out! I've tried turing the machine on/off numerous time (still not expelling the...


If paper is jammed, a Paper jam message will appear on the control panel display.

Follow these steps to clear the jam:

  1. Gently pull any jammed paper out of the output tray or sheet feeder.

  2. If the paper is stuck inside, turn off the Epson Stylus CX.

  3. Open the scanner, remove the jammed paper and torn pieces, close the scanner, and turn the Epson Stylus CX back on.

    alert_note.gif Note: Be sure to check the far left of the carriage area when checking for jammed paper. Paper that is jammed there may be hidden from view.
If paper jams inside the Automatic Document Feeder, clear the jam as follows:

  1. Open the Automatic Document Feeder cover and remove any jammed paper.

    pm_paperload_215_er.gif

  2. If necessary, lift the document cover and remove any paper that has jammed inside.

    pm_paperload_216_er.gif

  3. Press OK to clear any messages on the display screen.

Jun 02, 2010 | Epson Stylus Multifunction Inkjet Printer/...

2 Answers

Stylus CX9400 Photo Printer: paper jammed inside printer...


If paper is jammed, a Paper jam message will appear on the control panel display.

Follow these steps to clear the jam:

  1. Gently pull any jammed paper out of the output tray or sheet feeder.

  2. If the paper is stuck inside, turn off the Epson Stylus CX.

  3. Open the scanner, remove the jammed paper and torn pieces, close the scanner, and turn the Epson Stylus CX back on.

    alert_note.gif Note: Be sure to check the far left of the carriage area when checking for jammed paper. Paper that is jammed there may be hidden from view.
If paper jams inside the Automatic Document Feeder, clear the jam as follows:

  1. Open the Automatic Document Feeder cover and remove any jammed paper.

    pm_paperload_215_er.gif

  2. If necessary, lift the document cover and remove any paper that has jammed inside.

    pm_paperload_216_er.gif

  3. Press OK to clear any messages on the display screen.

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1 Answer

It says there's a paper jam or a scanner misfeed..but there's nothing there


Paper stuck inside the HP All-in-One can cause jams or also sometimes there are some instruction that get stuck in the printer internal mechanism .
Power off the printer , unplug the power cable. Wait for 30 sec. , Replug the power cable. Power on the printer.
Check for a stuck paper or torn bits of paper.
Clear jam from the back of all-in-one
Press in the tab on the left side of the rear door to release the door. Remove the door by pulling it away from the HP All-in-One.Trying to clear a paper jam from the front of the HP All-in-One can damage the print mechanism. Always access and clear paper jams through the rear door.
Gently pull the paper out of the rollers.If the paper tears when you are removing it from the rollers, check the rollers and wheels for torn pieces of paper that might be remaining inside the device. If you do not remove all the pieces of paper from the HP All-in-One, more paper jams are likely to occur.
Replace the rear door. Gently push the door forward until it snaps into place.
Press OK to continue the current job.
Clear the jam from the automatic document feeder (ADF)
Paper can also jam in the automatic document feeder. Follow the steps below to clear a paper jam in the automatic document feeder(ADF)
Lift the cover of the automatic document feeder.
Gently pull the paper out of the rollers.
Reload and test the all-in-one
Once you have removed the jammed paper, verify that the all-in-one is still functioning properly.
Reload the all-in-one with either plain or photo paper.
Print a page from a memory card or the computer.
If you have completed all the steps listed above and are still experiencing a problem contact HP to service the product.

Jan 24, 2010 | HP J3680 Officejet All In One Printer

2 Answers

The printer is constantly sending a message- 'paper jam'


HP Officejet 7200, 7300, and 7400 Series - 'Paper Jam: Clear jam, and then press Enter' Message Displays on the Control Panel Display
Issue
During printing, the paper becomes stuck in the all-in-one and the error message 'Paper Jam: Clear jam, and then press Enter' displays on the control panel display.
Solution
Use the following instructions to clear a paper jam from the product:
Step one: Check for and remove any loose paper from the In tray
Do not try to remove jammed paper from the In tray. First remove any loose paper from the In tray to avoid worsening the jam.
CAUTION: Always try to remove jammed paper from the back of the printer first to avoid mechanical damage.
Step two: Clear the jam from the back of the printer
Follow these instructions to clear jammed paper from the back of the product. If the product is equipped with a two-sided printing accessory, skip to that section.
Remove the rear access door to clear the paper jam

1. Remove the rear access door by pressing the buttons on the side of the door and pulling it toward you.
Figure 1: Removing the rear access door
Rear access door
2. Gently pull the jammed paper out of the rollers.
WARNING: If the paper tears while removing it from the rollers, check the rollers and wheels for torn pieces of paper that might remain inside the product. If all the pieces of paper are not removed from the product, more paper jams might occur.
3. Replace the rear access door. Gently push the door into the all-in-one until it snaps firmly into place.

Remove the two-sided printing accessory to clear the paper jam

1. Remove the two-sided printing accessory by pressing in the buttons on the sides and then pulling the accessory toward you.
Figure 2: Removing the two-sided printing accessory
2. Gently remove any jammed paper.
WARNING: If the paper tears while removing it from the rollers, check the rollers and wheels for torn pieces of paper that might remain inside the accessory. If all the pieces of paper are not removed from the accessory, more paper jams might occur.
3. Press the button on top of the two-sided printing accessory to open the door.
Figure 3: Opening the two-sided printing accessory door
4. Gently pull the jammed paper out of the rollers.
5. Close the accessory door.
6. Reinstall the two-sided printing accessory.

Step three: Clear the jam from the automatic document feeder (ADF)

1. Remove the document feeder tray from the product by gently pulling it.
2. Lift the cover of the automatic document feeder by pulling it outward.
Figure 4: Lifting the cover of the automatic document feeder
Automatic document feeder (ADF) door
3. Gently pull the jammed paper out of the rollers.
WARNING: In the rare occurrence of a severe paper jam, you might need to remove the face plate from the front of the automatic document feeder and lift the pick assembly to remove torn pieces of paper from deep inside the automatic document feeder.
4. Close the cover of the automatic document feeder, and then reattach the document feeder tray.

Step four: Verify that the print carriage can move freely
Follow these steps to try to move the print carriage.
CAUTION: Do not force the print carriage to move if it is out of plain view or feels stuck. Forcing it may damage the printer.

1. With the product turned on, open the print cartridge access door. The print carriage might try to move into the access area. If so, allow it to move to that position.
2. Without turning off the product, unplug the power cord from the back of the product. Unplug the power cord from the power source. The power cord must be unplugged to allow the parts to be moved by hand and to reset the paper feed mechanism, without the risk of an electrical shock.
3. Looking in through either the print cartridge access door or the output paper tray, make sure the print cartridges are locked into the carriage and have not come loose. Also, make sure that there are no obstructions under or around the carriage to block it from moving.
4. Make sure the print carriage can move freely across the width of the product by gently pushing the carriage to the left and then to the right. Clear any obstructions found.
You may have to reach through the output paper tray to access the print carriage.
5. Close the print cartridge access door and plug the power cord back to the back of the product. Plug the power cord into the power source.
6. Press the On button to turn on the product.

Step five: Reload and test the printer
After you have removed the jammed paper, make sure the product is still functioning properly.

1. Reload the product with plain paper.
2. Peform a self-test by pressing and holding the RESUME button on the control panel until the product begins printing. A test page prints.

Step six: Service the printer
If you have completed all the steps listed above and are still experiencing a problem, service the product.

Dec 30, 2009 | HP DeskJet 3745 Printer

1 Answer

Paper jam


Solution one: Clear the jam from the back of the All-in-One Follow these steps to clear a paper jam from the back of the product. Step one: Remove any loose paper Remove any loose paper from the input tray. CAUTION: Do not remove jammed paper at this stage. Step two: Clear the jam from the back CAUTION: Always clear paper jams through the back door if possible. To avoid tearing the paper and damaging the print mechanism, pull paper from the product slowly and gently. Avoid touching the internal components of the product.
  1. Disconnect the power cord from the back of the product.
  2. Remove the rear door. Push in the two release tabs, and then pull the door toward you.

Feb 01, 2009 | Lexmark P6250 All-In-One InkJet Photo...

1 Answer

Savin 2513 Jam


Many printers have a paper jam alert.But you need to remove the jam the correct way. You can't just pull the paper from the machine. If you have the manual--look up the proper procedure to un jam the paper. The machine can detect if the paper is stuck and it will not know it is fixed if the proper method isn't used. The system has a mechanism that loosens the rollers to allow the paper to be removed without damaging the wheels.

Oct 12, 2008 | Office Equipment & Supplies

1 Answer

Paper Jam error


try to open the cover and reseat the ink.
the machine is trying tell you there is something stuck inside where the switch or the senser is located. usually right before the heater path. after the paper pickup roller.

Oct 11, 2008 | Lexmark X5470 All-In-One InkJet Printer

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