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It is a acer laptop, it doesn t work at all.we just got it almost 2 months at best buy. they had geek squad look at it. geek squad said we need to send it to the manufactorer and i can tget into the website. i was told the lap tiop was still under warranty and acer should be able to fix it. i don t will buy this product ever again if i don t get it fixed

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The purchase location may be able to ship it to the manufacturer for you, depending on where you got it. If you would like to ship it yourself, you should contact the manufacturer for an RMA (return material authorization) and shipping instructions. The USA number listed for Acer warranty information is: 1-800-571-2237. If you need another country, the website is:

http://www.acer.com.

If you still have trouble accessing their website, I can help you get additional information.

Posted on Aug 05, 2010

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Looks like you have your solution then.. contact Acer and request an RMA on it.

Posted on Aug 05, 2010

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Where can I get my PC serviced


I would suggest bringing it to the Geek Squad at Best Buy.

Jun 24, 2013 | Acer Gateway 17.3" Laptop PC NE71B07U-US...

Tip

BEST BUY GEEK SQUAD ROUND-UP


I can confirm that this level of incompetence is quite common. It is Best Buy's standpoint that Geek Squad is an extension of their sales strategies, thus their hiring practices reflect that standpoint. Many Geek Squad "Agents" are hired or transfered to Geek Squad based upon their merits as sales people, NOT technicians. This strategy, combined with the pathetically low pay level (which any certified or experienced technician would laugh at) results in untrained staff programmed to follow certain sales strategies. In my experience, many of my fellow employees were on the same technical level as the customers across the counter seeking support.

Best Buy did settle with Winternals / Sisinternals and integrated many of their tools into Geeks Squad's authorized repair disk (Much of which is purely automated). At some level, Best Buy has internally recognized that their Geek Squad staff is mostly unqualified and have catered their corporate licensed / developed software to reflect the situation. This not only showed Geek Squad's incompetency (again) but also shows how news media is more interested in scaring you than actually helping you. It's good that the big chains got this bit of negative press on a local station but you should also applaud the store that did it for free - at least post their name and address and show an interview with the owner or clerk.

Mom and pop shops are usually run by people that are hobbyists first and business-folk second. Whenever someone at my company asks for personal computer help that I don't care to deal with I send them to a small shop in our town - one with Windows 3.1, Windows 95, Netscape Navigator and Word Perfect stickers are mostly-faded on the window. I know they'll be treated honestly and fairly. No charge just to examine a computer to add onto the actual repair.

It's sad how many people/companies are more interested in making the most money from a problem instead of trying to solve it fairly.
and LASTLY "1st thing that video is at least 8 years old I remember seeing it when I was young in highschool."
Perhaps you are thinking of the PC World investigation of major retail computer service departments? I remember reading it long ago:
http://www.pcworld.com/article/3764-6/pc_repair_ripoff.html
The article is from Mid 1998. A damaged IDE cable was part of the problems on their test PCs.

From the article:
"Of 55 problems tested across 20 stores, a total of 30 were misdiagnosed, ignored, or went otherwise unfixed. Best Buy and Computer City each missed on 9 of 15 tries."

THE REAPIR WE WERE TALKING ABOUT WAS A 10 TO 20 DOLLAR FIX :()

AND


A confidential settlement has ended litigation initiated by Winternals over copyright infringement regarding Geek Squad's use of its ERD Commander software.

The lawsuit should end following a July 7th motion from Winternals lawyer David Weaver, who cited a settlement agreement reached between the company and Best Buy, which owns Geek Squad.

Instead of a lengthy lawsuit, Winternals now has a three-year agreement in place with Best Buy. This will permit its Geek Squad of tech assistance personnel to lawfully use licensed programs from Winternals and Sysinternals. This includes the ERD Commander system recovery tool.

The problems for Best Buy and Geek Squad started in February 2006. Winternals had conducted training sessions for Geek Squad employees, as part of its negotiations with Best Buy to license software for its 12,000 Geek Squad workers.

Then the negotiations ended abruptly. Coupled with the admission from employees of Geek Squad and Best Buy that they had been using unlicensed copies of ERD Commander, Winternals began to investigate.

They set up systems needing repair in multiple locations, and put calls in to Geek Squad for assistance. Geek Squad staffers either used unlicensed copies of ERD Commander, or had them in their possession.

In April 2006, Winternals sued in US District Court in western Texas for copyright infringement, circumvention of copyright protections systems, and misappropriation of trade secrets.

on Dec 27, 2009 | Computers & Internet

1 Answer

How do i connect my acer 5735-6694 to a tv?


You need VGA and or similar cables to adapt. Save you some headaches, stop into your local Best Buy and speak with their "Geek Squad" guys. (their install and computer experts) They'll be able to set you up with proper cables and help you with setup

Jan 05, 2011 | Acer Aspire 5735-6694 Notebook

2 Answers

My brand newacer aspire one keeps freezing


Bring it to best buy's Geek Squad. Or if you do not want to spend more money, bring it back to the store where you brought it.

Dec 14, 2009 | Acer Aspire One PC Notebook

1 Answer

Fan on cpu not working.


Best Buy - Geek Squad

http://www.geeksquad.com/services/computer/default.aspx

Dec 30, 2008 | Acer Aspire 5315 Notebook

1 Answer

Acer Aspire 5100


maybe your computer has a corrupted file system, memory problems or hard disk failure. I suggest sending your Laptop to Geeks Squad at any best buy location or Firedog at any Circuit city location for evaluation.

Dec 26, 2008 | Acer Aspire™ T180 PC Desktop

3 Answers

ARCHIE


A.R.C.H.I.E. is the demonstration software used on all Windows-based PCs sold at Best Buy that are used as demonstration units. The software is not designed to be installed on any PC other than those being used within the store.

Unfortunately, the removal of A.R.C.H.I.E. without the original disc (which is provided monthly to the stores from the corporate offices) is going to be nearly impossible. You have two solutions in this case:

1. Utilize the PC's recovery methods (most likely recovery partition, however you might have a model that came with recovery discs as well. The A.R.C.H.I.E. software prohibits most recovery disc creators from working properly). Note that for this method to work, you must be able to start the recovery process outside of Windows.
2. Bring the computer (along with its AC adaptor, if it is a laptop) to any Geek Squad precinct (any Best Buy store or standalone Geek Squad) for uninstallation of the A.R.C.H.I.E. software (without damage to the underlying operating system). This should be a free service as it is THEIR software running that requires removal for normal operation of the computer, and per company SOP should have been removed prior to sale. This is the preferred method, however you might not have access to a Geek Squad precinct and need it done before you will have access to a precinct again.

Disclaimer: Answerer is currently employed by The Geek Squad. The opinions and statements in this answer may not reflect the views held by Best Buy or The Geek Squad. Official communications from these companies may be obtained from http://www.bestbuy.com/ or http://www.geeksquad.com/.

Jun 26, 2008 | HP Pavilion tx1000z Notebook

2 Answers

HELP


If warranty, no body better then Apple. I've heard of good and bad stories from Geek Squad, so I guess it depends what you need.

Apr 24, 2008 | Apple MacBook Pro Notebook

5 Answers

Acer aspire 5100 model bl51


dear friend,

this is your system board fault
this is due to southbridge (ich4) or ATI (ixp460) dry sold damage.
you should change this ic to fix this.
go to the best repairing center near you.

Apr 09, 2008 | Acer Aspire 5100-5022 Notebook

2 Answers

Toshiba Satellite L15-S104, Model PSL10U-01X02F--A COMPLETE LEMON!


Christine.

Go back to best buy. the closest one to you. and see about yoru exteneded warranty. Toshiba dont deal with the extended warrentys.A 3rd party company is looking after it for you (best buy) i guess geek squad.. If the warrenty is out and you gotta pay 600 dollors to replace your computer motherboard. all depending on what you use it for an entry level laptop is close to 600 dollors great for web browseing and office use school, some games.

Feb 14, 2008 | Toshiba Satellite L15-S104 Notebook

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