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How to transfer voicemail to another external caller

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This cannot be done. Voice mail messages can be transfered between extensions only.

Posted on Oct 30, 2010

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As the receptionist I take calls and then transfer them to the person the caller disires to speak with. For example, if I am on a call and the person I am speaking with would like to speak with my boss, I...


A couple of things, but first. When you TRANSFER a call to your boss using the transfer button, he key to getting rid of the call is to hang up. But that's not your problem. When we install voice mail systems, we reserve 3 buttons; one for VM TRANSFER, one for 2 WAY TRANSFER, and one for VM RECORD. It's easier to link you to the OM of a TDA system than explain it, so here's the link http://www.public.carl.airpost.net/Pana/TDA/200_TDA_OM_06-121.pdf

Pdf page 170 will give you the table for setting up your 94,91 and 90 codes for the above features.
Basically, you press PROGRAM, the button, and dial, for example, 94 500 SAVE to store the VMT . You use it by pressing that button while you on the call (no hold) and either dial your boss' extension or press his DSS button. If you use the 2-way transfer, you can actually put his number under one button and carry on a 2-way conversation with the outside party. Kind of like you would do with the old 'pink slip' messages.

Carl

Mar 16, 2011 | Panasonic KX-T7630 Corded Phone

1 Answer

All the calls we recieve in the office go through me. I greet the caller and then transfer them to the person they want to speak with. When I transfer a call, let's say to my boss, my boss will pick up...


Haven't you solved this yet? When we install a system, we reserve THREE buttons for voice mail functions. One is VM Transfer, one is 2 Way Transfer, and one is VM Record. In order you pick 3 buttons press PROGRAM one of the buttons and dial in order 94 500 STORE 01 500 STORE and 90 500 STORE, assuming your voice mail is on the default extension of 500. To send a call to someone's voice mail you press VMT and his DSS button or dial his extension and hang up. The outside party will get all of his greeting. If you want to prompt the user, like you would if you were taking a pink slip, you press 2W Transfer and his extension and carry on a conversation with the outside party. The message records in their mailbox as a new message. If you want to silently record into your OWN box, you press the VM Record button and your conversation is recorded into your own box as a new or old message, depending on how the system is set up.

There are other variations, including a single button transfer into someone's mailbox and some other features that are covered in you telephone sytsem OM or User's manual under Customizing your phone.

Carl

Mar 16, 2011 | Panasonic KX-T7630 Corded Phone

2 Answers

How do I send a call to internal voice mail?


Use feature 986 (transfer to VM) then enter in the co-workers extension number. That will bypass the extension and send the caller directly to his voicemail.

Jun 29, 2010 | NorStar M7324 Telephone

1 Answer

How to forward a call to a virtual voicemail box


With the caller on the phone, press a "Voicemail Transfer" button, then the extension number and hangup.

OR

With the caller on, press FEATURE 14, then the extension number and hangup.

May 19, 2010 | AT&T Lucent MLS-12D Phone

1 Answer

When I transfer a call voicemail no longer picks up and asks the caller for a code???


We need more information. Is the caller trying to leave a message? Are you sending someone in to check their messages?

Apr 14, 2010 | Avaya Eurostyle 18D Corded Phone

1 Answer

CP100 Auto Attendant transfers direct to voicemail


The norstar extension may be setup up for Call Fwd to voicemail, or call fwd/busy. Also, Custom Call Routing may be setup to send the caller directly to the mailbox.

Nov 10, 2009 | NorStar CallPilot 100 Voice Mail, 10 mail...

1 Answer

Need to forward to voicemail without phone ringing.


Transfer to voice mailbox: Feature 986, dial ext. number of phone and release. Call is transferred to mailbox without ringing the phone.

Mar 09, 2009 | NorStar M7310 Corded Phone

2 Answers

Voice Mail


if you can not transfer a call to voicemail, there isnt a mailbox made. If you transfer a call and it doesnt go to voicemail, then there isnt a mailbox OR it isnt assigned to the voicemail group.

To assign a phone to go to voicemail (if there is a mailbox made)
at extension 10 or 11
press feature 00
LEFT intercom
Left intercom
#310 (auto VMS cover)
group 7
enter extension number.
If it says 2 not assigned, press "1" so it says assigned.
Press feature 00 when done.

If it still does not work, you need to build a mailbox. Will need to know EXACTLY which voicemail it is in that case.

Jan 15, 2008 | Lucent PARTNER18 Corded Phone

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