Question about HP Photosmart Premium C309A All-In-One Printer

3 Answers

I am trying to install an HP Photosmart C309g to be part of my network (wirelessly). I have Verizon FiOS and my wireless router (modem/router actually) is an Actiontec MI424WR. When I try to configure the printer for the network, it fails and the troubleshooting report says "MAC address filtering may be enabled on your wireless router" When I go into the settings for my router, I find that MAC filtering is disabled. Any thoughts?

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  • dhwachs Aug 05, 2010

    I understand what MAC filtering is but don't see the need in my situation to turn it on. But why would the printer think MAC filtering is on when it is not?

    Could this be some other setting on the router?

  • dhwachs Aug 05, 2010

    According to the printer's Network test report, all the wireless tests (finding SSID, accessing the network with a successful password) passed. But the test to access without filtering failed.

  • dhwachs Aug 05, 2010

    Yes this solution was very helpful For a change, it was nice to see that the "expert" listened to what I said and didn't just scan for a few key words and give a set answer.

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3 Answers

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  • HP Master
  • 6,487 Answers

Base from the description of your problem this can be a problem with the printer settings or with the router settings, first thing that you can do here is to reset the network settings of your printer from its MENU then try to connect again to the router , by the way make sure that you have the correct security type and security key for the wireless security if you have that on from your router.

Posted on Aug 05, 2010

  • 1 more comment 
  • dhwachs Aug 05, 2010

    I tried re-connecting to the router again with the same results. The "Wireless Network Test Report" that the printer provided told me that the printer found the SSID, the security settings "passed", the printer settings were consistent with the wireless router settings, but failed on filtering with the message that "MAC address filtering may be enabled". But I have the router's administration page open and I see that it says "MAC Authentication Disabled"

  • Mark Gil
    Mark Gil Aug 05, 2010

    OK thank you for the update, next thing to to do is to power cycle the printer and the router, power off the router and the printer for 1 minute then check again if they are now connected fine if still giving same error enable and disable the mac filter on your router .

  • dhwachs Aug 05, 2010

    Son of a gun! That worked. You'd think after all my years in IT I'd remember the first rule of problem solving... when in doubt, reboot.

    Thank you so much!

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  • HP Master
  • 1,183 Answers

Hi,
Troubleshooting wireless printing on home networks sometimes is bit tricky and require a lot of patience . The first step would be to run the HP network diagnostics, that may help resolve the issue. Also wanted to ask was the printer working earlier on the wireless setup or are you configuring it for the first time.

Link to Run HP diagnostics

Though you may have configured wirless printers earlier, there could be setup you might have missed while installing the HP printer on the computer. To re-run on how to configure , just verify the steps from the link below

Setup-wireless Printer

Thanks for using Fixya
Proton

Posted on Aug 05, 2010

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  • Contributor
  • 942 Answers

Most Wi-Fi access points and routers ship with a feature called hardware or MAC address filtering. This feature is normally turned "off" by the manufacturer, because it requires a bit of effort to set up properly. However, to improve the security of your Wi-Fi LAN (WLAN), strongly consider enabling and using MAC address filtering. Without MAC address filtering, any wireless client can join (authenticate with) a Wi-Fi network if they know the network name (also called the SSID) and perhaps a few other security parameters like encryption keys. When MAC address filtering is enabled, however, the access point or router performs an additional check on a different parameter. Obviously the more checks that are made, the greater the likelihood of preventing network break-ins.
To set up MAC address filtering, you as a WLAN administrator must configure a list of clients that will be allowed to join the network. First, obtain the MAC addresses of each client from its operating system or configuration utility. Then, they enter those addresses into a configuratin screen of the wireless access point or router. Finally, switch on the filtering option.
Once enabled, whenever the wireless access point or router receives a request to join with the WLAN, it compares the MAC address of that client against the administrator's list. Clients on the list authenticate as normal; clients not on the list are denied any access to the WLAN.
MAC addresses on wireless clients can't be changed as they are burned into the hardware. However, some wireless clients allow their MAC address to be "impersonated" or "spoofed" in software. It's certainly possible for a determined hacker to break into your WLAN by configuring their client to spoof one of your MAC addresses. Although MAC address filtering isn't bulletproof, still it remains a helpful additional layer of defense that improves overall Wi-Fi network security.

Do not confuse MAC address filtering with content filtering. Content filtering on a wireless access point or router allows administrators to maintain a list of Web site URLs or addresses that should not be accessed from the home WLAN.

Posted on Aug 05, 2010

  • dhwachs Aug 05, 2010

    I am familiar with what MAC filtering is, and honestly I don't mind that it is off. The problem I am having is that the printer is reporting that MAC filtering is on when it is not.

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