Question about Dell Inspiron 6400 Notebook

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Help my cd drive will not close. I am not sure if a cd inside. I am trying to install fax/printer mfc-295cn

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  • Bryan Daugherty
    Bryan Daugherty Aug 05, 2010

    We need a bit more info on the computer. Is it mac / PC? The maker and model number also helps.

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  • 6,826 Answers

If there was a cd inside then you should see it in the tray when the tray opened. If not, try to shake it with the tray open to hear if there's plastic rattling inside. If all else fails you may have to remove the cd-rom drive from the machine (with the power off) to see what else might be stuck in there.

Maybe try to install the mfc-295cn with drivers downloadable through the Internet instead of a cd-rom. They may be more up to date anyway.

Posted on Aug 05, 2010

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2. Check if you have a dial tone by pressing the "hook" button on the machine while the line is free.

3. Place a page face down on the flatbed scanner or in the document feeder on the top of the machine.

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