Question about Ricoh Aficio SP C811DN Laser Printer

2 Answers

I installed a new Magenta cartridge. The machine says that toner is loading. The loading cycle finishes, but the out of toner message remains.

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  • jsgibson50 Aug 05, 2010

    I already have the Ricoh manuals and they do not address the out of toner message issue. The issue is why doesn't the printer recognize that a new toner cartridge has been installed.

  • jsgibson50 Aug 05, 2010

    Helpful, but didn't produce the final solution. A Ricoh serviceman came and unclogged the toner tube assembly for the magenta toner.

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I couldn't find any reset information on this machine, but many of the printers these days "guesstimate" the number of copies a cartridge will provide. Some use a sensor window on the cartridge, that can be covered with tape, but the software estimating has to be reset. A lot of people have complained about this problem, and you can google blogs about it. Here's all I could find for a solution to the problem, and people jiggled the cartridge- perhaps that covers a sensor area:

Our Ricoh printer / cartridges has this issue – I remove the cartridge, shake it a bunch and replace. This will usually get me about 200+ copies before I really have to replace it. It’s worked with black and colors.

Here was one answer to a similar printer by a FixYa expert, perhaps it will help:
http://www.fixya.com/support/t5065240-ricoh_cl7000_keeps_asking_replace_yellow

Here was another suggestion by a FixYa expert:
Best Solution posted 4 months ago
I installed a new Magenta - noavatar.png ronrejjr

  • Rank: Wiz
  • Rating: 83%, 43 Votes
cycle the copier 1 to 5 times.. obviously it was either under toned and needs to cycle or you didnt remove the packing material from the toner befor you installed it ...check that too...
Same problem you're having, just different cartridge.
If nothing helps, consult your manual, or contact Ricoh support:
http://www.ricoh-usa.com/support/
Good luck, and hope this helps.

Posted on Aug 05, 2010

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Hi,
Visit to the given link and download the hardware guide and manual. This contains information required by you...
http://www.generalmanual.com/Printers/Ricoh-Aficio-SP-C811DN-Color-Laser-Printer.htm .... http://www.retrevo.com/support/Ricoh-SP-C811DN-Printers-manual/id/23013ci965/t/2/
Thanks...

Posted on Aug 05, 2010

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Posted on Jan 02, 2017

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Hi armaskopljak:
You have replaced the toner cartridge but you still have to replace the imaging unit which is the drom that the toner cartridge attaches to.
Toner Cartridge OK, Low, Empty When 15,000
(high-capacity cartridge) or
7,500 (standard-capacity
cartridge) pages are
printed (5% print density).
Imaging Units At/Near end-of-life When 30,000 pages are
printed out or when the
pixel counts are
exceeded.
A fuse in the new
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upon installation,
resetting the counter.
Verify color calibration. Clean lenses.

Xerox Part Numbers

Toner Cartridges:
Standard Capacity Yellow 016-1975-00
Standard Capacity Magenta 016-1974-00
‘ Standard Capacity Cyan 016-1973-00
Standard Capacity Black 016-1976-00
High Capacity Yellow 016-1979-00
High Capacity Magenta 016-1978-00
High Capacity Cyan 016-1977-00
High Capacity Black 016-1980-00

Imaging Units
Cyan 016-1993-00
Magenta 016-1994-00
Yellow 016-1995-00
Black 016-1996-00
Hope this helps



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IF you need any parts feel free to come to my store
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