I have just taken over a company which uses Sage Accounts 2008 and have stumbled accross a problem. This software keeps asking me for a Serial Number and Activation Code but I don't have any instructions. Can anyone help?
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If you are unable to logon to Sage you can try deleting the Queue.dta file. All users MUST be logged out of Sage and Sage should not be running. Sage will recreate the queue.dta file when it is restarted. The Queue.dta file can be found in the ACCDATA folder for the Sage Company Data that is experiencing the problem.
Note that the "Username already in use" message from Sage can occur if Sage wasn't shut down tidily for that users session. If you are sure that the user is not actually logged in it's OK to allow Sage to clear the session and log in.
User Name is Already in Use / Cannot Access YYY because XXX is logged in
Typically, when you get this message you will be asked if you want to remove the user from the request list. If you are asked this question, simply answer Yes and you'll be able to continue.
An alternative solution is to go in the data folder for your sage data (the default folder for versions prior to 14 is c:\program files\sage\accounts\accdata for v14, the folder is c:\documents and settings\all users\application data\sage\accounts\2008\company.000\accdata on XP and c:\programdata\sage\accounts\2008\company.000\accdata. In the data folder, you will find a file called QUEUE.DTA - delete the file and you should be able to get back into Line 50. If you have a multi user version of Line 50, you should only delete this file if you are sure that no-one else is using Line 50.
All the back files that was created is on that other machine even while you may think its on that disk in theory YES but physically NO.
Thats why you got this:
Error message keeps coming up which is:
Just one more try the disk you used look on it if it has the 288.pdf file you may be able to read it from the PDF software and then recreate it in the sage financial creater?