HP Photosmart 2710 All-In-One InkJet Printer Logo
Posted on Apr 26, 2008
Answered by a Fixya Expert

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HP 2710 Hit by Power Surge

We had a storm and an electrical power flash or surge at our home. Not home when it happened but so far I have found cooked garage door opener and my HP 2710. When plugged in to power, it shows the HP logo in the window, the progression bar continues across the bottom of the window but it can not finish the powering up sequence? If this machined now dead or worth/possible to repair? ANy thought's are appreciated. Txs.

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  • 1 more comment 
  • Anonymous Jun 03, 2008

    After a thunderstorm and power surge, my HP Photosmart 2710 has blue screen and the lights are flashing. I've tried to remove the printer cartridges in hopes of getting a different error message, but it didn't work. Can this be fixed? It was plugged into a surge protector and everything else plugged into it is fine... Thanks for any help!

  • randal8038 Jun 22, 2008

    The printer will not complete the booting process. An error message is displays: Ox886a6b72. Also, "copy", "fax", "scan", "photo", and "on" lights are flashing along with an orange exclamation point. Cannot power down without removing power source. There were storms and power surges prior to discovering this issue. It is powered through a surge protector, but not one of high quality. I suspect a circuit board has been damaged.

    Any ideas for a repair solution?

  • cgcnstr Jul 07, 2008

    exact same problem, was away from home when lighting hit and blew the transformer in back of our house.

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1 Answer

JD Kiran Sagar

JD Kiran Sagar

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  • Posted on Jul 27, 2008
JD Kiran Sagar
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Please perform the following steps.

1. Verify that the unit is switched on. Unplug the all-in-one from power and disconnect the connection port.
2. Wait 30 seconds.
3. Plug in the power only.
4. Repeat steps 2-4 two more times.
5. On the third time after plugging the unit into power, reconnect the connection port from the all-in-one to your computer.


Please do perform the following steps also:


1. Unplug the power cable from printer when the printer is powered on and wait for 20 seconds.

2. Then, press and hold # and 6 while plugging in the power cord.

Continue holding until it displays Semi Full Reset message in the front panel of the All-in-One.

I hope you are located in United States of America and if so, please check the following link where in you can go ahead for the service.

http://hp.via.infonow.net/locator/us_partner/



Regards,

Sagar

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