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I purchased Mahjong Escape: Ancient China for $19.95. My registration key is 00AD-E85C-8A01-C99F-A6B1-8BE7-261B-0AAB-C870-1F8D-E5D5-F02C. Now it is no longer on my computer. The free, timed version is there, but my personal one is not. I had not finished getting to the last unit of play. Do you have to buy it every year? If so, does it come back where you left off, or start all over? Would you please check on this for me? Millie Rahmatulla

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  • rahmatulla Aug 05, 2010

    I do not knowingly do registery cleaning so the answer I received about removing the key for software is way over my head and to re-enter my name and key. I do not know about system restoring either. Your answer to my question has to be on kindergarten-level. Thanks.

  • rahmatulla Aug 05, 2010

    I am going to do the suggestion made and see what happens.

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So this is a PC game?Sort of like a regular software purchase right?Or is it on a site where you get like 5 free plays,then you have to buy it?Where did you buy it from?Since it has that code,it should work until you change computers.It looks like a software code.We purchased a game from a site and it gives us up to 3 downloads.Did you open the start mena,select all programs,and see if it is in there?If it isn't,at least try this:go into your documents file and look for something like Mahjong Escape:Ancient China setup file.Or possibly download.Please let me know how you make out.Also,would you tell me who makes it,offers it or whatever the case is?Website or the software maker?Thanks.Good luck too!

Posted on Aug 05, 2010

  • rahmatulla Aug 05, 2010

    This game was originally on another computer and it was transferred to my new computer. I have been playing it on my new computer for a year and all of a sudden it is gone. I bought it from Pogo (presented by Oberon Media). When I try to open it, it says go to the author of the program which tells me nothing. I will try what you mentioned and then let you know.

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Did you recently run a registry cleaner? Those cleaners sometimes incorrectly remove the key for various software. What about a system restore or update of the OS? Try re-entering your name and key. (To the best of my knowledge, the downloaded games do not need a new registration key each year. The on-line Game Community does have an annual fee.)

If you used a registry cleaner (even one in a Security Suite) your saved game is probably still there. If you did a system restore or anything with the OS, the game may or may not be saved. It depends on the exact type of restore. (A Recovery from a backup disc would be limited to when the backup was made relative to your game play. An OS change would have similar issues (upgrade in place or reformat).)

I hope this helps.

Cindy Wells

Posted on Aug 05, 2010

  • Cindy Wells Aug 05, 2010

    A similar loss of the registry information can happen for on-line games if the cookies are deleted.

    Cindy Wells


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