Question about Dell 1700n Laser Printer

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My Dell 1720 copies tells me it has stopped because the photoconductor kit has stopped working. I just replaced everything and keep getting the same error.

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If the drum cartridge has not been replaced, it must be replaced before resetting the counter to avoid damaging the printer.

  1. Power off the printer.
  2. Open the front door.
  3. With the front door open, hold down the Continue button while powering on the printer.
  4. Keep holding continue until all lights start flashing then release the button.
  5. Once only the Error light is on, close the front door.
  6. At this point Continue, Ready/Data, Toner Low, and Load Paper should all be lit.
If the previous set of steps did not go as described then do not continue. Please complete the previous set of steps again.
  1. Wait for the printer to make a sound as though it is about to print something. (This may take a minute.)
  2. Press Cancel 4 times SLOWLY (1 second between presses) to cycle through lights until ONLY the Toner Low light is on. (It may take more than 4 presses.)
  3. Press and hold Continue until all the lights cycle through and go back to Toner Low
  4. Cycle power on the printer.
  5. Press and release the Continue button to print out the settings page. Under Cartridge Information it should read Photoconductor: 0K

Posted on Aug 10, 2010

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1 Answer

Our printer is saying it has stopped because the photoconductor kit has reached the end of its useful life.


You need to replace. It is also called the drum unit.

http://www.nextag.com/dell-1720-photoconductor/shop-html


If I could be of further assistance, let me know. If this helps or solves the issue, please rate it and give a testimonial for my response

Thanks, Joe

Jan 19, 2011 | Dell 1720dn Laser Printer

1 Answer

Photoconductor kit? Dell 1700 printer


The photoconductor kit is another word for the drum or imaging drum. All three words refer to the same part.

Here is a link from the Dell site for this model.
http://accessories.us.dell.com/sna/PopupProductDetail.aspx?c=us&l=en&cs=dhs&sku=310-5404

Once you replace the drum, the printer has to be manually reset. If this is not done, the printer will continue to give this print out. By resetting it, the counter is set back to zero. The drum is good for around 30k prints.

From the Online Manual for the 1700, to reset the counter:
http://support.dell.com/support/edocs/systems/1700n/en/index.htm#online_documentation

To reset the counter, press and hold the Cancel button until all lights flash in sequence.

NOTICE: Resetting the imaging drum's counter without replacing the imaging drum may damage your printer and void your warranty.

Jun 18, 2010 | Dell 1700n Laser Printer

1 Answer

Dell 1700 is giving me an error about the Toner. It also prints out a page telling me to replace the photoconductor kit. I have replaced the photoconductor and the toner but it still has the same error and...


The printer has no way of knnowing that you have changed the Photoconductor Unit, unless you tell it (as there is not chip on the Photoconductor).

The Photconductor reset procedure is as follows.

Dell 1700
RESETTING DRUM PAGE COUNTER

1) Leave the power on, insert toner cartridge, and leave door open
2) Press the cancel button and hold till the leds flash
3) Release cancel button and close toner cartridge door

Apr 08, 2010 | Dell 1700n Laser Printer

1 Answer

I change the ink cartage and get the message "the printer has stopped because the photoconductor kit has reached the end of its useful life" what does that mean


The Drum which is a separate part has reached it's end of life. WHen you pull out the toner cart, you press a little button that separates it from the drum. that drum also comes out. You can tell it's the drum becuase of the green roller. You can go to support.dell.com for info on removing the drum if you don't have the manual.

*Note* When you replace the drum, there is a procedure for resetting the drum count. The printer doesn't actually know you replaced the drum. You basically have to tell it. Now this trick will get the printer working right now with the old drum. However, you still need to get it replaced.

THis link will tell you how to replace the drum and reset the count. The directions are for the 1720, however, it will work for the 1710 as well.

http://support.dell.com/support/edocs/systems/prn1720/en/1720_en/en/d0e4183.html#maintaining-your-printer-chapter

Feb 05, 2010 | Dell 1710n Laser Printer

1 Answer

What is a photoconductor?


Otherwise known as the drum kit. Quite often the laser printer will tell you (on the LCD display) that you need to replace the photoconductor, but the price list will have no such thing. It will however usually list a Drum Kit.

Feb 01, 2010 | Dell 1710 Laser Printer

1 Answer

Dell 1720 laserjet printr


There should have been instructions with the replacment drum unit, for resetting the drum counter.

If not check your manual, or if you can't find it, download ot from Dell website

Oct 04, 2009 | Lexmark E238 Laser Printer

1 Answer

Dell 1720 flashinf replace drum- error.


I believe this message is occur because the laser printer drum needs to be replaced, not the toner cartridge.

These are two different things. The part is a DELL 310-8710 Drum Unit. Just google DELL 1720N drum and you should be able to find one.

May 29, 2009 | Dell 1720dn Laser Printer

3 Answers

Dell 1720 flashinf replace drum- error.


The second link was the helpful information. Also, to cut through all of that --

If you need to reset the counter:

1. Remove drum kit with toner

2. Make sure all print jobs are flushed otherwise whatever has been sent and not printed will come spewing out.

3. Hold down CANCEL Button until all lights flash through.

4. Slide the drum kit and toner properly into the Printer.

done.

Mar 03, 2009 | Dell 1720dn Laser Printer

1 Answer

Is my Dell 1700 Laser Printer photoconductor drum truly fried?


The drum collects used toner for apprx. 30,000 pages. After that, the printer recommends that it be changed to prevent used toner from spilling internally into the printer's mechanisms. The whole photoconducter/drum can be replaced. The new part from Dell is apprx. $50.00 US. 
http://accessories.us.dell.com/sna/products/Printer_Accessories/productdetail.aspx?c=us&l=en&s=dhs&cs=19&sku=310-8710#Overview

You might have reset the "counter" for the photoconducter. Ever  have a water  fillter with an electronic timer? You replace the filter, then you reset the timer? Perhaps you reset the timer without actually replacing the filter. So to speak. :)
The question you should ask yourself is: would I like to spend $30 - $60 [it's cheaper for refurbished parts- Google it] replacing the drum head on a 7 year old printer, or would I rather invest that in a new printer?

Feb 23, 2009 | Dell 1700n Laser Printer

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