Question about HP Pavilion a420n PC Desktop

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Cannot connect to the internet on my home computer. Can connect on laptop. Just got a new modem and is working. Ethernet light is not on when plugged into the home computer. Ethernet light is on when connected to laptop. What do I need to do? Thanks

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Check that the Ethernet driver is up to date on the home computer.
What modem manufacturer and model do you have, now, and what modem manufacturer and model did you have before, when it was working with your home computer?

Posted on Aug 04, 2010

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Posted on Jan 02, 2017

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First step is to make sure if the modem is working. Connect your computer directly to modem with ethernet cable and see if you can log on to internet! if yes
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Reboot your computer. Click on "Start," then "Control panel." Click "Network and sharing." Select "Set up a new home network."

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www.2wire.com I would be calling these folk in a heartbeat this should not happen and the fact is this is a malfuction with the modem myself. I have 2 of these modems without this issue.

Btw, I’m available to help over the phone in case u need at https://www.6ya.com/expert/edwy_1a56970cf1ea4620

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A router is basically a mini-computer that splits up one internet connections to 4 (or whatever # of ports you have).

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A Router requires a internet connections, so your broadband modem must connect to the WAN port (theres only one) of the router DIRECTLY. Then Ethernet cables go from the router to the computers on the LAN ports. Don't do something weird like connecting your internet to your computer then your computer to the routers WAN port, it'll most likely mess up.

Once you have connected your router like this, it should work.

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Do you have any firewall installed on your computer?
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