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Just got a refurbished T610 in the mail. Got it set up and printing but the pages are coming out almost entirely black. Also there is a loud grinding noise that sounds like a gear slipping. Any help would be greatly appreciated.

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  • toysonfireot Aug 05, 2010

    I ended up fixing this myself before reading your responses, it turns out that the company that refurbished the item forgot to attach one of the important rollers in the inside assembly. I found it loose in the printer and put it in place.

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Hi if the page are coming out black you need to check the cartridges to see if they are leaking, and the is coming from the gear,it may not be properly oil.

Posted on Aug 04, 2010

  • 10 more comments 
  • toysonfireot Aug 04, 2010

    Will the indication of a leaking cartridge be on the cartridge itself? where should i check? If it is leaking, is there any way to fix that or should I try another cartridge?

  • Hilton Bristol Aug 04, 2010

    If the cartridges is you will notice ink on your hands when you touch it or will notice ink around the socket when you remove the cartridges, and if its leaking you would need to replace it,you can see the cartridges when you open the printer.


    What brand of printer do you have?

  • toysonfireot Aug 04, 2010

    The printer is a Lexmark Optra T610. It looks like the cartridge is leaking.

  • toysonfireot Aug 04, 2010

    I just tried a new cartridge and it seems to be doing the exact same thing.

  • Hilton Bristol Aug 04, 2010

    Turn the Lexmark printer on by pressing the power button. Usually, the power button is located on top of the Lexmark printer. If the Lexmark printer does not power on immediately, then hold the button down for a few seconds before releasing it. Once the Lexmark printer has powered on, the installed cartridges will begin to move back and forth for a few minutes.

  • Raise the Lexmark printer cover up towards you. Doing this will give you instant access to the inside components of the Lexmark printer. Lift the cartridge release lever and remove any installed ink cartridges. Be careful when doing this because the ink may leak out. It's best to have a disposable bag or paper towel near you when performing these steps.


  • Step 3Remove the plastic from the brand new cartridges by carefully cutting them open with scissors or tearing along the perforated edges. Once you have removed the plastic, there's a yellow tag located near the bottom of the ink cartridge. Take this tag off only when you're ready to insert the ink cartridges into the slots.


  • Step 4Tear the yellow tag from the ink cartridges and place them into their corresponding slots. Each one will be easily identified by its color. The cartridge release lever will have the same color as the ink cartridge. If you mistakenly place the cartridges in the wrong slot, then you'll risk having your Lexmark printer stop working properly.
  • Hilton Bristol Aug 04, 2010




    1. Press the ink cartridges into the slots and listen for a clicking noise after the insertion. Although you will need to firmly place the ink cartridges into the available slots, it still needs to be done gently. Close the Lexmark printer cover when you’ve completed the previous steps. Wait a few minutes for the Lexmark printer to recognize that you have inserted brand new ink cartridges. After a few seconds, it will go through some diagnostic steps to make sure the ink cartridges were correctly inserted.


    2. Step 6Print a test page on your Lexmark printer. This will help you to determine if the ink cartridges are properly working. You can view the newly printed images and text after the Lexmark printer has finished printing. Get rid of your used ink cartridges by throwing them away or sending them to an online store that accepts empty ink cartridges.

  • toysonfireot Aug 04, 2010

    The instructions you are giving me seem to be for an inkjet printer. This is a laser printer that uses large toner cartridges.

  • Hilton Bristol Aug 04, 2010


  • Open the lid of the printer and take the cartridge out. Search for the identifying make and model numbers in bold print on the cartridge and write them down, along with the model number of your printer.


  • Step 2Place the cartridge back into the printer.


  • Step 3Have a salesperson at your local store help you find the correct toner cartridge using your model numbers.


  • Step 4Open your new cartridge at home and follow all directions on properly removing the packaging.


  • Hilton Bristol Aug 04, 2010


  • Open the lid of the printer and take the cartridge out. Search for the identifying make and model numbers in bold print on the cartridge and write them down, along with the model number of your printer.


  • Step 2Place the cartridge back into the printer.


  • Step 3Have a salesperson at your local store help you find the correct toner cartridge using your model numbers.


  • Step 4Open your new cartridge at home and follow all directions on properly removing the packaging.


  • Hilton Bristol Aug 04, 2010


  • Remove the old cartridge and place it in the garbage (or in a plastic bag if you plan to recycle it).


  • Step 6Place the new cartridge in the printer, following the diagram and instructions in your owner's manual or the ones posted on the lid of the printer.


  • Step 7Print a test page. If it doesn't work, take the cartridge out and try again.

  • Hilton Bristol Aug 04, 2010

    What is wrong with your Lexmark color laser printer? Sometimes it prints, sometimes it doesn't. You keep getting paper jams. Luckily Lexmark printers aren't that hard to troubleshoot. Here are a few steps to troubleshoot your Lexmark color laser printer:


  • Be sure that everything is plugged into the proper place. This includes power cords, USB cables and server cables.


  • Step 2Check to see if there is a paper jam. Newer printers will tell you the location of the jam, while older printers require that you open them up and search for the jammed paper.


  • Step 3Be sure that your computer is networked to the printer if you are on a shared network. Open your control panel and click on "Printers." It will display all printers that your computer can access.


  • Step 4Consult your manual for specific troubleshooting tips.
  • Hilton Bristol Aug 04, 2010


  • Ask a family member to look at the printer. Sometimes we overlook a simple solution that may be caught by someone else.


  • Step 6Visit the Lexmark Web site, click on "Customer Support" and search the knowledge base section. This is a great database for specific problems, with step-by-step instructions to fix your printer and computer.


  • Step 7Call Lexmark's customer-service hotline. Have all printer information handy to talk to the representative, such as make and model number.


  • Step 8Print a test page. Make sure that everything is lined up and ready to work again.
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