Question about QPS Que! Fire CD-RW Burner

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Ativa CD/DVD with LightScribe

I have a problem with my new internal CD/DVD burner. I have installed it per the instructions, all of the cables are connected, the tray opens and closes fine; but the computer does not acknowledge its existance.

Any ideas?

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  • 15 more comments 
  • CMHFSH Jun 14, 2008

    I have the same problem as the other person had who wrote: I installed the Ativa Internal DVD/Cd Writer with LightScribe. The tray comes out ok, and goes back in, but the computer doesn't recognize it. Should there have been a driver disk with the unit? Your help will be appreciated
    Carl Henderson

  • CMHFSH Jun 15, 2008

    How do I download a driver for the Ativa Internal DVD/CD Writer with LightScribe?

  • sky1701 Jun 19, 2008

    Exact same issue - PC does not acknowledge the new drive (or the other drive it's jumped with?

  • Anonymous Jul 06, 2008

    same problem

  • Anonymous Aug 02, 2008

    same problem

  • priscillm Aug 25, 2008

    I have pretty much the same problem. I can get it to read a .pdf and an instructional manual with voice and video (however, it is very slow), but it will not read a program installation CD. The funny thing is, my son installed it to upgrade my computer with a new hard drive and a new version of Windows and it worked fine for that. He was also able to install drivers with it, but now in won't read an installation drive.

  • Anonymous Sep 23, 2008

    I have installed the dvd/cd with lightscribe and tried to load the startup disc but computer does not see it at all.

  • Anonymous Sep 24, 2008

    Mine worked fine for a while then all of a sudden my computer does not recgonize the burner. I cannot figure out how to fix it, help!

  • mase41484 Sep 25, 2008

    my computer will not read acknowledge that the burner is plugged in let alone locate the driver online

  • Anonymous Nov 06, 2008

    Driver does not work.my xp machine would not be able to install it from the cd provided from the box. the driver seems to be integrated into some kind of application program.... junk.

  • Anonymous Dec 20, 2008

    after purchase did know that it was a 30 day trial.... all was good,cd,dvd ect. then it all stopped.. I have not found another driver that will work. Appears that if you do no buy the Nero 7 software (which was the version) you will be held hostage

  • cmlowell Jan 10, 2009

    A new install- other drive died. Put in drive- PC finds it but because the drivers are in the PC it will not read from the new driver- Catch 22. Where Can I find the driver for this drive on line without having to pay money for the driver for a brand new product?? Ativa website does not have the drive for it!

  • geraldhorton Jan 19, 2009

    I installed an Ativa DVD/CD internal drive. My computer recognizes the drive and will play the video but will not recognize the audio any DVD regardless whether it is store bought or recorded personally. CD's play audio properly but DVD's will not play the audio. Does anyone out there have any solutions to this problem?
    I went to Driverguide.com to find the codecs for the ,BUP extensions the DVD RW uses but am unable to find any to download for the DVD RW drive. Any suggestions?

  • Anonymous Feb 07, 2009

    Ativa won't burn CD or DVD

  • Anonymous Mar 07, 2009

    i just installed the new ativa dvd multi recorder but windows doesnt recognize it i unpluged while the computer was on and then i plugged back in and the system recognized it for a second but then nothing .. i woul like to get these thing workin.
    help is appreciated thanx


  • silentviewer Apr 12, 2009

    same problem as geraldhorton--everything seems to work except audio.

  • ascottlynn Apr 14, 2009

    My Ativa dvd/cd writer was installed per instructions, but after a reboot, my pc couldn't find it. I tried using the original install disc (with the Nero ****) but still no recognition from the pc. Ativa's support site is USELESS

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1 Answer

The driver is packaged with nero 7 essentials (Grrr...)

Posted on Aug 20, 2008

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