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All the online help for the bizhub c350 error message 0500 says to use the small hole on the right of the control panel. My husband and I looked all over! and can't see one at all. Is there another option?

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HI the best thing to do first is switch of the machine hold down the utility counter key while holding it down power back on the machine wait until the konica logo appears on the screen then take your finger of the utily counter button when you see trouble reset come on the screen press on it then it will say ok power off the machine wait ten seconds and power on the machine if the code goes away you age good to go however if the code comes back up you will need a technician trained to look at the machine as there will be issues with the fuser unit this is a dangerous unit that should in no way be messed with by any one than a trained certified engineer I HAVE WARNED YOU DONT IGNORE MY ADVISE

Posted on Apr 19, 2012

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Well that information is just wrong for the C350. The "reset button" or more acurately called the tech rep switch is located behind the large front door on the copier. Just to the right of the black Imaging Unit.
Look for the black Imaging Unit....the one with the K on it to more or less the lower right. Now just to the right of the Imaging Unit where the plastic cover turns to grey you will see a small rectangular hole with a small round hole just under it. That rectangular hole is where the switch is located. With the machine on just press the switch with a small non metallic object and the C0500 should reset and the machine will ask you to close the door. If the code comes back in around 15 seconds or so then you have a fuser failure that will have to be repaired.
Good Luck and Thank You for using Fixya
wheatlandsvc

Posted on Aug 04, 2010

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