Question about Mitel 5220 IP Phone

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I have a user who's light keeps flashing on his Mitel VOIP phone to say he has a voicemail waiting. The user has no voicemail setup on the extension, however I have seen this before. I remember there is a code you can send to the phone from another extension to switch the light off. Problem is - I can't remember the code. If you can help I would be greatful. Chris

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  • 378 Answers

I believe that another user has called you and while the phone was ringing, they pressed the message button - and set the lamp.
With the handset still on the cradle, press the message button... read the display. Follow the prompts to cancel or call the message sender.
OR
Pick up the handset, and press the message button. It should call the extension that set the lamp.

The code you refer to is not a standard code. Each vendor or installation is different and the codes can be set how the vendor or site wants them. If the above doesn't work, I suggest you contact the vendor for this info. Or if you have system access, log into the system and find the form Feature Access Codes. Look for the Lamp off code. Dial that code followed by your extension number.

Posted on Apr 22, 2011

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Hi, You can download the manual for your phone here: http://edocs.mitel.com/UG/EN/2ICP_4025_UG_R2_EN.pdf On page 22 there's the way to record voicemail message:
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Mine is set to #87
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-or-

2. Look up the FAC for Message Waiting - Deactivate in your phone switch. On my switch it is *91.

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Your light should flash. There is no way of turning this off that I am aware of.

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