Question about HP OfficeJet J4580 All-In-One Laser Printer

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My printer WILL NOT PRINT! Supposedly because this printer is NOT compatible with the Microsoft Office Word 2010. It WILL PRINT Microsoft Office PowerPoint 2010. I'm having problems with this answer. Microsoft claims there is a problem with my printer, however I find that is NOT the issue. Does anyone out there have an answer?

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  • patsyann51 Aug 04, 2010

    Thanks you very much. WE have been trying EVERYTHING!!! I appreciate the information and solutions.



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If the computer is able to print from power point not able to print from word. The problem could be either because of the printer driver or the office application.

Try printing directly from microsoft word and check if the same works .Just make the quick print and then see that it is printing or not. For the quick printing just right click on the word document and then select the print option from the context menu. This will print the page immediately.

If the same doesnot work try disabling the print spooler service(this stored pages in the computer before sending it to print )

How to disable print spooler in Vista and windows 7

Alternatively if you are still online , i can remotely connect to your computer to check if all the settings are fine

I can wait for next 10 min for you to connect to my computer.

To connnect click

Password 3439

The above file is a zip file , you need to download and install the same. The connection is secure and you have overridding control and can stop the session at any time In case you want help over the fixya forum , reply to the post for additional help.

Thanks for using Fixya

Posted on Aug 04, 2010

  • 1 more comment 
  • patsyann51 Aug 04, 2010

    What I have noticed is: as long as the document I'm trying to print is TEXT ONLY it will NOT print. However, if there is any pictures or need for colors it will print.

  • Mandeep  Singh
    Mandeep Singh Aug 04, 2010

    While researching on the issue,i came across this link where a lot of users have a faced a similar problem with word and have concluded it as a bug in office software

    Link to forum

    Let me see , if i can find a solution on the same

    Thanks for using Fixya

  • Mandeep  Singh
    Mandeep Singh Aug 04, 2010

    Just wanted to check if you have tried updating the printer driver The same can be found on the link below

    Updated driver and patches

    Kinldy select the correct version of the operating system before proceeding .

    Thanks for using Fixya



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How can I get a free copy of Microsoft Office?

Experts cannot circumvent licensing of products in this forum, if they try they will be banned for violating the terms of service.

You can download a 60 day free trial of Microsoft Office 2010 here:
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