Question about Kenmore Elite 45986 Front Load Washer

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When I wash towels, they are rough feeling and have a musty smell. I put them in the drying as soon as the washer stops and I've cleaned the dryer vents to insure there was no obstructins. When I fist got the washer, they were great smelling and soft. I've done the obvious; not overloading, using the correct cycle, using correct amount of detergent. I've even changed detergents. The washer is on a level, stury floor. Towels are wetter than they used to be coming out of the washer. All my other clothes are ok, just my heavy loads. Is there anything else I can check before making a sevice call?

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