Question about Philips GoGear SA5245/37 Digital Media Player

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My Philips GoGear SA52XX mp3 player fails to connect with my computer. when i plugg it into the computer it says updating player, and then fast afterwards it just goes into music library, but nothing will show up. and when i check on computer's hardware options, and i locate the philips gogear SA52XX, it says, hardware does not start, (failure code 10) i have no idea how to solve this. i have tried everything. still it does start properly on another computer. i hope you can help me with this problem. cause hereby i really dont know what to do anymore.

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6 Suggested Answers

6ya6ya
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Posted on Jan 02, 2017

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  • 1 Answer

SOURCE: Philips GOGEAR SA6045 MP3 Player doesnt register.

I worked on this thing (sa6045) for three hours................no luck.Finally got a fix.....Go to programs add/remove menu under control panel and delete Philips device manager.Then go to Philips site and download new driver:http://www.p4c.philips.com/cgi-bin/dcbint/cpindex.pl?scy=US&slg=AEN&mid=Link_Software&cat=MP3_PLAYERS_CA&sct=SU00304_SU&grp=PORTABLE_ENTERTAINMENT_GR&session=20080506223817_68.47.250.64&ctn=SA6045/37&dct=PAL&did=AEN&file=/files/s/sa6045_37/sa6045_37_dmr_aen.htm

Install your new driver and be SURE windows media player is not running or trying to sync.If it is running in background philips device manager will not work.Once new driver is installed you can pull up the repair panel and do a hard reset thru software on your Sa6045.

Good Luck

Posted on May 07, 2008

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ThaMp3Doctor
  • 8596 Answers

SOURCE: when i turn on the philips gogear it says philips,gogear,updating and then it jams

This player has an issue that the latest firmware fixes, re: constant freezing during updating. If you can just get the computer to recognize the player, and load the firmware update then you should be fine. The firmware update should load when you go to the "Update" button on the latest Device Manager (the version of the Device Manager from Philips' website, not from the install CD).

If the computer is not recognizing the player, then try this: disconnect the player from the computer, turn it off, hold in the volume + button, and reconnect the player to the computer while holding the volume + button in. Keep holding the volume + button for an additional 5-50 seconds. Windows should eventually go into recovery mode and revive the player- it will pop up a window that says Found New Hardware Wizard.

-Tha Mp3 Doctor

Posted on Jun 10, 2008

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SOURCE: Philips GoGear 2GB MP3/Video Player LOCKED ?

you have to look at the side and shift the lock button

Posted on Sep 21, 2008

  • 1 Answer

SOURCE: philips gogear 8 gb mp3 player

My gogear is just froze after unplugging it. I left on charge also....but no action...When I try to switch off it doesn't get to switch off or do anything....just froze....I also want to know how to delete songs...Please help me. Thanks.

Posted on Dec 26, 2008

  • 2 Answers

SOURCE: Philips GoGear SA3125/37 MP3 Player Charger cable

Anyway, if you have Motorola, you can use it charger for charging mp3 :) (My Aunt have Motorola mobile phone, and I used her charger for charging my MP3 :)) Sorry for weak English :P

Posted on Mar 13, 2009

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You need to update the firmware to resolve the issue, but here are some pre-steps:
Make sure the hold/lock is not engaged
Try another USB port
Reset the player

If that fails:
Download the newest version of the Philips Device Manager:
www.usasupport.philips.com - change your country/language as needed
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Open and run the "Repair" tab

If still nothing:
Disconnect the Go Gear from computer. Press the reset pinhole until the player turns off. Hold in the volume + button, and reconnect the player to the computer while holding the volume + button in. Keep holding the volume + button for an additional 5-50 seconds. Windows should eventually go into recovery mode and revive the player- it will pop up a window that says Found New Hardware Wizard. If this pop-up does not appear, reset the player again WHILE connected to the computer. Open the Philips Device Manager, and go to Repair Tab. Reset the player one more time while connected to computer. Follow the repair instructions.

After repair is complete, upgrade the firmware for this player. Will erase all the songs, but you should be good to go again.


If these methods fail, call Philips to see if you are still in-warranty.


-Tha Mp3 Doctor

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My computer will find my device a philips sa52xx


Make sure the hold/lock is not engaged.
Try a different usb port.
If that fails:
Triple Reset for Philips’ GoGear:

Disconnect the Go Gear from computer. Press the reset pinhole until the player turns off. Hold in the volume + button, and reconnect the player to the computer while holding the volume + button in. Keep holding the volume + button for an additional 5-50 seconds. Windows should eventually go into recovery mode and revive the player- it will pop up a window that says Found New Hardware Wizard. If this pop-up does not appear, reset the player again WHILE connected to the computer. Open the Philips Device Manager, and go to Repair Tab. Reset the player one more time while connected to computer. Follow the repair instructions.

After repair is complete, upgrade the firmware for this player. Will erase all the songs, but you should be good to go again.

-Tha Mp3 Doctor

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This is only a makeshift solution.
I use a philips gogear sa52xx and found out, that deleting the drivers, then reconnecting the Player and pressing F5 in the explorer allows me to normally access the philips gogear sa52xx for about 30 seconds. After that, out of nowhere the drivers will sever and the Code 10 error appears. So, another disconnect - deinstall of the driver - reconnect - F5 in the explorer until the Player appears and then sync. The proplem is, that this works best (maybe only) with mp3 files...
So convert your music files into mp3 first, than do above steps for drag 'n' drop.
Usually, you need to do the whole procedure 2 times for a CD, sometimes 3.

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