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Girlfriend has an Acer 4520 Notebook; HD burned out; replaced with new one. Had to buy new recovery discs from Acer- 1 system disk and 2 recovery discs. Couldn't get to installing until a month later, and went well until unit couldn't "see" the third disk. Install incomplete, making it a great doorstop. Acer won't replace the disk, but would gladly sell me another one! Nice... Anyway, what do I do now? Any way I can download the contents of the third disk (second recovery disk) from the net, burn a disk, and continue installation? Thanks for any help...

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  • swedekid Aug 04, 2010

    Perhaps more info needed with this problem: I installed a brand new HD into this Acer 4520 with no problem. 1-System Disc and 2-Recovery disks were purchased directly from Acer for this model. I was not able to install until a month later, and when I went online to find a solution, they told me that they would only exchange disks, if there was a problem up to 14 days of purchase. As I mentioned initially, the first two discs loaded without a problem; but when I tried to install the third (2cnd recovery disk) a message window popped up telling me to insert the next disk, even after I had done so. Multiple attampts to reload failed. I even duplicated the third disc, thinking that maybe there was something keeping the disc from from reading the original disc; no luck there either, but worth a shot. I'm at wits end what to do next; it's a brand new HD, but I can't get the complete recovery disk process complete. What now?

  • swedekid Aug 11, 2010

    OK, hopefully the third time's the charm- haven't had a useful solution yet after 2 previous attaempts! I'll paste the original post to my problem. Any solutions are welcome! Here's the "pasted" post:
    I'm not sure if you are accessing the original post, so I'll attempt to paste here and add a little more info that may be helpful: Girlfriend has an Acer 4520 Notebook; HD burned out; replaced with new one. Had to buy new recovery discs from Acer- 1 system disk and 2 recovery discs. Couldn't get to installing until a month later, and went well until unit couldn't "see" the third disk. Install incomplete, making it a great doorstop. Acer won't replace the disk, but would gladly sell me another one! Nice... Anyway, what do I do now? Any way I can download the contents of the third disk (second recovery disk) from the net, burn a disk, and continue installation? Thanks for any help... OK- from there,here's what I did: As mentioned, the HD installatiuon was no problem, and began the install process with the 3 disks I got from Acer. After loading the 1st disc- labeled "System Disk"- I proceeded with the 1st of 2 recovery disks. The first one loaded fine, but when I tried to load the third and last disk, a dialog box came up telling me to insert the next disk- repeatedly- like the laptop couldn't "see", or recognize it. Repeated attempts to start from scratch ended up being stuck at the same place. As mentioned, I even duplicated the last disk, thinking maybe there was something physically wrong with that last disk.
    New question: Anything else I can do to finish this installation and get this laptop running again? Thanks...

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Swedekid

I am not sure if this is been suggested as I can not see the post from the other experts. However when I do the restores from other manufactures I normally have to put back in the first disk after the install of the other disks are done to finallize the restore. Let me know if you still have trouble and I will dig around to see if I can find a disk for you.

Issken
http://www.fixya.com/users/issken

Posted on Aug 11, 2010

  • 2 more comments 
  • swedekid Aug 15, 2010

    Thanks for your post! Though it doesn't address my specific problem, it's a little closer than I've gotten with the previous 2 "experts". I will paste original problem and add from there: Girlfriend has an Acer 4520 Notebook; HD burned out; replaced with new one. Had to buy new recovery discs from Acer- 1 system disk and 2 recovery discs. Couldn't get to installing until a month later, and went well until unit couldn't "see" the third disk. Install incomplete, making it a great doorstop. Acer won't replace the disk, but would gladly sell me another one! Nice... Anyway, what do I do now? Any way I can download the contents of the third disk (second recovery disk) from the net, burn a disk, and continue installation? Thanks for any help... So, in a nutshell, again: the 1st disk (the system disk) and the first of 2 recovery disks loaded just fine after installing the new hard drive. The ultimate problem is getting the 3rd and final disk to load. When I try to load it, a pop-up box tells me to install the 3rd disk, but then fails to "see" it. The box keeps popping up, no matter how many times I try, which stops the entire load process. How do I get the laptop to recognize the third disk and complete the installation? Anything else you can offer is VERY welcome! Thanks...

  • Will Hartford
    Will Hartford Aug 15, 2010

    swedekid



    I am in the process of seeing if I can track down another copy of the 3rd disk for you. I did have a side question on how old your computer was. The reason I ask is that there may be a chance the drive does not support over burn and they may have used this to make the 3rd disk.



    So the next question is does the computers boot options give you the option to boot from a USB drive, hard drive or CD Rom.



    Issken
    http://www.fixya.com/users/issken

  • swedekid Aug 16, 2010

    Thanks for responding once again! Unless I'm missing something (and I should point out I'm not a geek by any means, just a casual computer user) this computer is essentially stuck until the install is complete. I seem to recall something mentioned about hitting F8 on start-up to bring up the boot options- is this what you're referring to? I can't remember if I've tried that, since I've spent the last couple weeks trying to find answers to why the machine won't "see" the third disk and throwing up the dialog box. I can only guess the disk got corrupted at the factory, but it's hardly a point now. Anyway, if I'm on the right track with the F8 (or is it F10?) please let me know what the steps are and what to do next. I can't believe I'm having such a hard time on a simple install! Thanks again for any help you can offer. Let me know if there is any additional info you need to get me rolling again!

  • Will Hartford
    Will Hartford Aug 16, 2010

    swedekid



    Sorry have not been able to find a free copy out there to try to replace your disk 3 with.



    In regards to my question about the boot menu you should get to it by hitting F12.



    The next question do you have access to an external drive and/or know someone that you can borrow one from.



    The idea is to copy all the files to the external drive as long as you do not over right any files you should be able to run the reimage off the hard drive with out having to change the disks out. Hopefully if the file names are not the same on both disks it will work. I have had to do this before installing programs on systems that did not have DVD drive or an older ROM.



    Let me know what you find out



    Issken
    http://www.fixya.com/users/issken

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Hi you mention you have a system disk,have you use it to install the operating system as yet?.

Posted on Aug 04, 2010

  • swedekid Aug 05, 2010

    I'm not sure if you are accessing the original post, so I'll attempt to paste here and add a little more info that may be helpful: Girlfriend has an Acer 4520 Notebook; HD burned out; replaced with new one. Had to buy new recovery discs from Acer- 1 system disk and 2 recovery discs. Couldn't get to installing until a month later, and went well until unit couldn't "see" the third disk. Install incomplete, making it a great doorstop. Acer won't replace the disk, but would gladly sell me another one! Nice... Anyway, what do I do now? Any way I can download the contents of the third disk (second recovery disk) from the net, burn a disk, and continue installation? Thanks for any help...
    OK- from there,here's what I did: As mentioned, the HD installatiuon was no problem, and began the install process with the 3 disks I got from Acer. After loading the 1st disc- labeled "System Disk"- I proceeded with the 1st of 2 recovery disks. The first one loaded fine, but when I tried to load the third and last disk, a dialog box came up telling me to insert the next disk- repeatedly- like the laptop couldn't "see", or recognize it. Repeated attempts to start from scratch ended up being stuck at the same place. As mentioned, I even duplicated the last disk, thinking maybe there was something physically wrong with that last disk. Any new suggestions?

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What happened why did it not install at the first instance you bought it? Usually for recovery cd contents, those are not available on Acer's website, or any website for that matter. If in their sales dept, you still cannot demand for that third disk which you've paid for, I suggest for a last resort, to purchase the full version of your chosen Operating system with Microsoft. But if its only the drivers that is in the third cd, then you could readily download it from Acer's website. If 2 disks will pursue and will let you boot to Windows, then you could just download the other drivers from Acer's website.

Posted on Aug 04, 2010

  • swedekid Aug 04, 2010

    Perhaps more info needed with this problem: I installed a brand new HD into this Acer 4520 with no problem. 1-System Disc and 2-Recovery disks were purchased directly from Acer for this model. I was not able to install until a month later, and when I went online to find a solution, they told me that they would only exchange disks, if there was a problem up to 14 days of purchase. As I mentioned initially, the first two discs loaded without a problem; but when I tried to install the third (2cnd recovery disk) a message window popped up telling me to insert the next disk, even after I had done so. Multiple attampts to reload failed. I even duplicated the third disc, thinking that maybe there was something keeping the disc from from reading the original disc; no luck there either, but worth a shot. I'm at wits end what to do next; it's a brand new HD, but I can't get the complete recovery disk process complete. What now?

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