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Hi, my quinny buzz foot rest has broken off!!!! Can it be replaced or repaired???

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Hi,

It seems as if the parts on Quinny strollers cannot be replaced, here is a copy of the user manual, you can contact one of the distributors in order to be referred to a service center in your area. Quinny Distributors .

Here is a copy of their Quality Guarantee , and it seems as their is an unconditional 2 year warranty from the purchase date.

Al

Posted on Aug 04, 2010

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1 Answer

How do i get a replacement bolt to fix on the foot rest?


Hi Helen

On the underside of the U bar on the chassis you will find a manufacturing label which will show the date of manufacture. We would need to confirm the year model Quinny Buzz that you have to be able to ensure the correct bolts are supplied.

If you're in the UK please contact the customer care team on 01284 413 141 Mon-Thur 8.30-6.30 / Fri 8.30-4.30 (Excluding Bank Holidays) or e-mail to uk-customercare@dorel.eu

If you're not in the UK please visit www.quinny.com and select the country you're in, then choose the "Contact Us" tab for your enquiry to be sent through to the relevant customer care team.

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1 Answer

Quinny buzz foot rest


Hi

To repair the footrest on the sub seat of Quinny Buzz is a Level 3 repair which means it needs to be sent to our engineers for inspection / repair.

If your product is under 2 years old and you're in the UK please contact your retailer with proof of purchase and they'll make arrangements for this under warranty terms and conditions.

If your product is over 2 years old or you no longer have proof of purchase and you're in the UK please contact the customer care team on 01284 413 141 Mon-Thur 8.30-6.30 / Fri 8.30-4.30 (Excluding Bank Holidays to discuss chargeable inspection & repair work.

If you're not in the UK please visit www.quinny.com and select the country you're in, then use the "Contact Us" tab for your enquiry to go through to the customer care team for your country.

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1 Answer

HI,PLEASE LET ME NOW WHAT CAN I DO? I'VE GOT


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I have a quinny buzz and the foot rest is broken i havent used my stroller for almost a year so dont know what to do...


Hi,

If you visit www.quinny.com you will find contact details so that you can purchase a replacement seat frame (which contains the footrest), this should solve your problem,

Hope this helps.

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