Question about Alessi Al384730-640 Cordless Electric Kettle

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Alessi Electric kettle

The switch will not stay on. As soon as it's engaged it turns itself off and has to be manually held on in order for the water to boil

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  • Anonymous Apr 25, 2009

    My main problem is the switch won't stay on after lifting the lever. The light only comes on when the kettle is held firmly down or/and turned around its base. Cause is poor contact in a number of possible places which can be solved by sanding the contact points. Another problem is not switching off after water has reached boiling point. Cause in my case was a rusting metal thermo-spring plate (looks like a very thin washer) at one end of the plastic tube that works the cut-out mechanism. Needs to be cleaned and bent slightly more to be more sensitive!



    I have opened the kettle four times to rectify the above problems, but the first problem keeps recurring which suggests a design fault. This is unacceptable for an expensive kettle only 2 years old. Putting back the kettle base components is quite fiddly and the switch lever has become brittle and can easily break in the process.



    I am looking to replace the whole of the black coloured unit that controls the switching etc. Does anyone know where to find one? Alessi's official UK distributer is utterly useless and am trying to contact someone in Italy.



    JosephR



  • Anonymous Apr 25, 2009

    I have a similar problem with an Alessi kettle not staying on without a lot of pressure or turning around its base.



    JosephR

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The switch is most likely defective and has to be changed. It is also possible that the heating element is pulling too much current and also has to be changed.

An appliance service tech would have the tools to test the kettle and determine the exact fault.

Jerry G.

Posted on Apr 29, 2008

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