Sound and audio device problem - Compaq Presario 700 470024-192 Notebook

Hi antonykionyo

DELL OPTIPLEX GX60 DESKTOP PC AUDIO/SOUND DRIVER

You don't say which Operating System you use, so my answer will be presented in general, Windows terms. If yours is a non-Windows Operating System, consider applying the logic and principles involved here to your own Operating System and, if in doubt, please feel free to add a Comment or Clarification to this Question, including information about your Operating System.

Check the status of the Audio Device and the Audio Driver in Device Manager.

Start > (My) Computer > (System Properties) View System Settings > Device Manager

This will tell you if the Audio/Sound Device is installed and functioning properly and if the Audio/Sound Driver is installed properly. If a red 'x' or a yellow question or exclamation mark appears next to the Audio/Sound Device, then there is probably a settings anomaly, fault, error or conflict with the Audio Device and/or its Driver.

AUDIO DEVICE SETTINGS
For your Audio/Sound Device to function properly, it must be set as the Default Device:

Start > Control Panel > (Hardware and Sound) Sounds Speech and Audio Devices > Sounds and Audio Devices > (Manage Audio Devices) Audio > click on the Drop Down Menu to the right of "Sound Playback - Default Device" (preferred Default Playback Device) > select "ADI 198x Integrated Audio" > Apply > OK > Restart computer.

AUDIO/SOUND DRIVER PROBLEMS
Re-install the correct Audio/Sound Driver that relates to both the Audio/Sound Device (ADI 198x Integrated Audio) and your Operating System, then restart the computer. Install the Audio/Sound Driver either from the Dell Drivers and Utilities CD or from the official Dell support website here:

http://support.dell.com/support/downloads/download.aspx?c=us&cs=19&l=en&s=dhs&releaseid=R71579&SystemID=PLX_PNT_CEL_GX60&servicetag=&os=WW1&osl=en&deviceid=2430&devlib=0&typecnt=0&vercnt=3&catid=-1&impid=-1&formatcnt=0&libid=3&typeid=-1&dateid=-1&formatid=-1&source=-1&fileid=92933

If your Operating System is not the original Windows 2000 or Windows XP for which this PC was designed, then it is highly probable that no Audio/Sound Driver exists for that Operating System.

If you are committed to both this PC and an unsupported Operating System but all the other Devices and their Drivers are functioning normally except the Audio Device or you are using Win 2000 or Win XP but the Audio/Sound Problem remains unsolvable (faulty Audio/Sound Chip), then consider buying and installing either an internal 5.1, 7.1 or 8.1 PCI Sound Card or an external USB Sound Card that is pre-confirmed as being compatible with your Operating System. They can all be inexpensive. See examples here:

http://www.amazon.com/s/ref=nb_sb_noss?url=search-alias%3Daps&field-keywords=5.1+7.1+8.1+pci+soundcard&x=5&y=17

I hope this helps.

If this Answer goes some way towards helping to resolve your Query, Problem or Fault, please take the time to Rate it. Doing so helps Solution Providers, like me, better understand the needs and the point of view of Askers, like you, and guides us in exploring the best ways to provide the most comprehensive, useful and high quality Responses and Solutions we can. If you need further help, please do not hesitate to post another Question or add a Comment to this Question.

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Hi andrewc489

DELL INSPIRON 700M NOTEBOOK PC AUDIO PROBLEM

You don't say which Operating System you use, so my answer will be presented in general, Windows terms. If yours is a non-Windows Operating System, consider applying the logic and principles involved here to your own Operating System and, if in doubt, please feel free to add a Comment or Clarification to this Question.

Make sure the Audio function in BIOS is 'Enabled' and then save those new BIOS settings.

To enter BIOS Setup, Press 'F2' or 'Del' during the first POST Screen at Start Up.

Also, check the status of the Audio Device and the Audio Driver in Device Manager.

Start > (My) Computer > (System Properties) View System Settings > Device Manager

This will tell you if the Audio/Sound Device is installed and functioning properly and if the Audio/Sound Driver is installed properly. If a red 'x' or a yellow question or exclamation mark appears next to the Audio/Sound Device, then there is probably a settings anomaly, fault, error or conflict with the Audio Device and/or its Driver.

AUDIO DEVICE SETTINGS

For your Audio/Sound Device to function properly, it must be set as the Default Device:

Start > Control Panel > (Hardware and Sound) Sounds Speech and Audio Devices > Sounds and Audio Devices > (Manage Audio Devices) Audio > click on the Drop Down Menu to the right of "Sound Playback - Default Device" (preferred Default Playback Device) > select "Sigmatel STAC 9750 AC97" > Apply > OK > Restart computer.

AUDIO/SOUND DRIVER PROBLEMS

Re-install the correct Audio/Sound Driver that relates to both the Audio/Sound Device (SIGMATEL STAC 9750 AC97) and your Operating System, then restart the computer. Install the Audio/Sound Driver either from the motherboard's Drivers and Utilities CD or from here:

http://support.dell.com/support/downloads/driverslist.aspx?c=us&cs=19&l=en&s=dhs&ServiceTag=&SystemID=INS_PNT_PM_700M&os=WW1&osl=en&catid=&impid=

If your Operating System is not the original Windows XP for which this Notebook was designed, then it is highly probable that no Audio/Sound Driver exists for that Operating System.

If you are committed to both this Notebook and an unsupported Operating System but all the other Devices and their Drivers are functioning normally except the Audio Device or you are using XP but the Audio/Sound Problem remains unsolvable (faulty Audio/Sound Chip), then consider buying and installing an external USB Sound Card that is pre-confirmed as being compatible with your Operating System. They are inexpensive. See example:

http://www.amazon.com/s/ref=nb_sb_noss?url=search-alias%3Daps&field-keywords=xternal+usb+soundcard&x=16&y=23

I hope this helps.

If this Answer goes some way towards helping to resolve your Query, Problem or Fault, please take the time to Rate it. Doing so helps Solution Providers, like me, better understand the needs and the point of view of Askers, like you, and guides us in exploring the best ways to provide the most comprehensive, useful and high quality Responses and Solutions we can. If you need further help, please do not hesitate to post another Question or add a Comment to this Question.

need to reinstall sound driver for that operating system, what on your pc.

Sound and Audio device in my compaq laptop is not working at all. When I checked in the control under sound and audio device icon, no sound and audio device is highlighted. Please suggest, how to solve it.

Yes we can help you.

To locate if there are sound device in your computer.
1. Go in control Pannel
2. Double click sound and audio device.
3.Click on the audio TAB and you will find the default audio device.
If there are no audio device, you wiil see the same in fade mode.
that there are no audio device present on the machine.
Physically you will need to check on the computer if there are sound card.
Sometimes audio device are present and are disable in the bios.
See attach picture of sound card

I


IF NO SOUND DEVICE ARE PRESENT YOU WILL NEED TO BUY SOUND CARD THAT CAN BE PUT IN PCI SLOT IN THE COMPUTER.

Also there are usb sound card device more easily and praticall to buy and intall and to use.


We hope you got and idea of sound device.
If you need any further help or suggestion do not hesitate to revert back.
Thanks
Regards
uttam

Start>Control Panel>(Sounds, Speech, and Audio Devices>)Sounds and Multimedia (or Audio Devices)

In here go to Audio (tab at the top). On the sound playback device select, "Volume." Move the main audio playback slider up to increase the volume.

If for some reason there are no audio devices listed in the Sound control panel (unlikely), there is a possibility that your audio ports have been disabled (again, unlikely).

Go to your device manager by right-click My Computer (Either located in your start menu or on your desktop) and go to Properties. Now select, "Hardware." In here click the button, "Device Manager."

The device manager should appear. Look at, "Sound, video, and game controllers." If anything in this category is listed as disabled try enabling it, then exit the device manager.

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no sound on my device i want to fix it

I'm not sure whether this is the exact same problem, as I was having, but mine just randomly quit while I was listening to music this morning. I got messages saying "No audio device installed", but when I went to device manager, all my audio devices said they were working properly. If this is the case with you, simply restart your computer. It may take a couple restarts, but this should work. My sound was back even before it finished shutting down.

If it helps anyone trying to get to the root of this problem, I am running XP on a Dell B130 laptop, with the following devices listed in Device Manager:
Audio Codecs
Legacy Audio Drivers
Legacy Video Capture Devices
Media Control Devices
SigmaTel High Definition Audio CODEC
Video Codecs
Hope this helps!

The yello esclamation mark signifys you need up dated drivers then it will go again.