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i am going to try and help you...just take it to the store where you got it, or take it to radio shack and try to figure out the problem...mine is doing the same thing and i am severely mad at it so just take it to an electronics store
Try these steps, if they aren't of any help, you may have to have the vendor replace your mp3 player.
SOLUTION 1 - Reset the device. 1. Press and hold the Power/Menu button for approximately 20 seconds. 2. Release the Power/Menu button. 3. Press the Power/Menu button again to turn on the player.
SOLUTION 2 - Power cycle the device.
STEP 1 - Remove the battery
STEP 2 - Power cycle the player 1. Connect the device to the PC. 2. Leave the device connected for about 2 minutes.
STEP 3 - Turn on the device 1. Disconnect the player from the PC. 2. Insert a fresh AAA battery into the player. 3. Turn on the player.