Question about Dell 5110cn Laser Printer

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Pages full of toner / toner streaking

Long story so bear with me. All elements are important to help rule out causes. No one can figure this out. The problem I'm having is that sometimes (mainly after I've printed a job of say 100 sheets or so) I'll get full toner color bands down the left edge of the page (holding the page in your hand). If I keep printing, the toner spreads to the whole page. Sometimes it will be magenta, sometimes, cyan, sometime black, sometimes yellow.

1st occurence - set of remanufactured toner was in printer and printer set to 'non dell toner'. Replace black with Dell brand toner. Other 3 are still non-Dell. Black starts freaking out and placing toner all over the page.

Called Dell - the sent out a new imaging drum & transfer roller.

Installed and seemed to fix problem for 1 week.

Replaced cyan non-Dell toner with Dell toner. Started spreading cyan toner.

Called Dell - they sent out a technician and a new imagind drum & transfer roller. Test print produced cyan bands down side. Technician cleaned the drum & rollers and I printed about 100 more sheets and it started spreading cyan toner again.

Called Dell - they sent out a new printer without toner or imaging drum.

Received new printer - transferred imaging drum & toner (currently all non-Dell at this point because my theory was that the non-Dell setting was causing confusion for the Dell toner).

New printer started spreading cyan again. Thought perhaps my laptop or usb cord was the problem. Hooked my computer & cord up to another Dell printer - no problems after 900 prints. Not my computer or usb cord.

New theory - it's the non-dell toner setting PERIOD. So, I transferred the non dell toner into the Dell cartridges (black & yellow only because I still have cyan and magenta Dell toner). Changed printer setting to Dell Toner. Seems to work for 300 prints. Then I start getting cyan banding again. Now, the cyan is Dell brand 'virgin' toner. 100% Dell. So now I don't think it's the non-Dell toner at all. And now, I have no theories. HELP!!!

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  • myassistant Apr 27, 2008

    Update - Printed a 'large' job of maybe 100 pages. Started banding with the magenta toner. So, I printed some b&w pages. Magenta banding cleared up after around 25 pages. Printed about 50 more, then the printer paused and calibrated. A long calibration. Began printing again with much more magenta toner spread over the page.

  • myassistant Apr 27, 2008

    Another item of interest - turns out, the 'new' printer Dell sent me is actually refurbished and has 12,000 prints already on it. Maybe there's something around 8,000 pages that fails in the printer???

  • myassistant Apr 27, 2008

    Another point - when printing strictly b&w prints, magenta smear will show up. So I don't think it has to do with the toner or the cartridge but that leads me to believe that it's something within the printer.

  • PSGCornwall Jun 23, 2008

    same issue, random banding with magenta on all printing, magenta cart running out faster than others now and using 100% dell branded toner etc

  • ilikeicq024 Jun 27, 2008

    I am having the same problem. It seams to only be when the printer first wakes up from power save. I get full page smears of magenta toner all over the page. whether I am printing black and white or color it does not matter. Complexity and length of the document also don't seam to matter. I have cleaned all the toner cartridges, ran the clean developer for all four colors and ran the color auto correct wizard. I am stumped...

  • Anonymous Jul 03, 2008

    Similar problem: Close to the end of the warranty period printed pages would be smeared with magneta toner. Imaging drum was covered with magneta toner. At the time all cartridges were non-dell with the appropriate menu setting. Cleaned image drum with compressed air which temporarily solved problem, but it returned. Dell sent new imaging drum and transfer roller. Again temporarily solved problem. When problem returned tech support at the toner company said we should alternate between Dell and non Dell toner because the Dell developer in the developer assembly is proprietary and this could be the cause. We alternated and then eventually went to only Dell toner. Replaced imaging drum again. Printer would work for a while then the problem would return. Eventually the cyan toner decided to join the party. After many conversations with Dell they agreed to replace the magneta and cyan developer units.(we were several months out of warranty though the problem first started while under warranty). Again this temporarily solved the problem. Then the yellow(Dell) toner became the problem. Several more calls to different departments at Dell resulted in them sending the yellow and black developer units as well as a replacement high voltage power supply and machine control unit. They have not yet arrived so the jury is still out. I will post the results. I've spoken with others with the 5110 using non dell toner with no issues. This has become a real head scratcher. In any event I have been very pleased with Dells help with this issue particularly since we are so far out of warranty.

  • Anonymous Dec 17, 2008

    I have 5000 pages logged on the printer, and getting cyan banding on pages that are suppost to be blue. It has only ever had dell toner, and just got it's black and cyan replaced recently. The blue toner was replaced a few months back. Yellow toner is still new.

  • Anonymous Feb 06, 2009

    SAME awful problems, and have had Dell send me three replacement printers which all have the same issue.

  • Anonymous Mar 21, 2014

    dell toner installed but non dell toner message coming up

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First off, this is a comment from a random person who may or may not know ALOT about these printers and toner/printer design in general. All toners are not designed to the same specification. Toner is a combination of plastic "pigment" and iron like shavings to make it magentically attracted to the electrical charges within the unit. Different toners conform to different grades and mainly size of the particles within the blend. The manufacturer doesnt only recommend that you use their toner to make them money, yes of course it makes money, but its because when the unit is designed it is designed to use a certain grade of toner, trust me if you put the non-branded toner vs the branded toner under a microscope you would see quite a difference. Often the non-branded toner is much larger in particle size (obviousely because its cheaper to make at this spec). This causes a variety of issues from excess toner not being cleaned off of developer rollers, IDT rollers, or clogging of toner dispenser tubes in the unit and the micro filters contained at the toner dispenser assy and developer assys. Also as for the issue not changing when switching to dell branded toner - the dispenser tubes within this unit contain up to 500-1000 pages worth of toner, making no change in toner you make immediately visible. Also depending on the damage caused by the previous toner, it may not be able to be fixed until all the components in between the toner and final delivery (drum cart) are replaced. In this case more than likely the toner dispenser assy, all developer assy's, and drum cartridge need to be replaced, and than be sure to stick with factory branded toner :)

Posted on Jul 17, 2008

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