Question about Dell 5110cn Laser Printer

1 Answer

Pages full of toner / toner streaking

Long story so bear with me. All elements are important to help rule out causes. No one can figure this out. The problem I'm having is that sometimes (mainly after I've printed a job of say 100 sheets or so) I'll get full toner color bands down the left edge of the page (holding the page in your hand). If I keep printing, the toner spreads to the whole page. Sometimes it will be magenta, sometimes, cyan, sometime black, sometimes yellow.

1st occurence - set of remanufactured toner was in printer and printer set to 'non dell toner'. Replace black with Dell brand toner. Other 3 are still non-Dell. Black starts freaking out and placing toner all over the page.

Called Dell - the sent out a new imaging drum & transfer roller.

Installed and seemed to fix problem for 1 week.

Replaced cyan non-Dell toner with Dell toner. Started spreading cyan toner.

Called Dell - they sent out a technician and a new imagind drum & transfer roller. Test print produced cyan bands down side. Technician cleaned the drum & rollers and I printed about 100 more sheets and it started spreading cyan toner again.

Called Dell - they sent out a new printer without toner or imaging drum.

Received new printer - transferred imaging drum & toner (currently all non-Dell at this point because my theory was that the non-Dell setting was causing confusion for the Dell toner).

New printer started spreading cyan again. Thought perhaps my laptop or usb cord was the problem. Hooked my computer & cord up to another Dell printer - no problems after 900 prints. Not my computer or usb cord.

New theory - it's the non-dell toner setting PERIOD. So, I transferred the non dell toner into the Dell cartridges (black & yellow only because I still have cyan and magenta Dell toner). Changed printer setting to Dell Toner. Seems to work for 300 prints. Then I start getting cyan banding again. Now, the cyan is Dell brand 'virgin' toner. 100% Dell. So now I don't think it's the non-Dell toner at all. And now, I have no theories. HELP!!!

Posted by on

  • 7 more comments 
  • myassistant Apr 27, 2008

    Update - Printed a 'large' job of maybe 100 pages. Started banding with the magenta toner. So, I printed some b&w pages. Magenta banding cleared up after around 25 pages. Printed about 50 more, then the printer paused and calibrated. A long calibration. Began printing again with much more magenta toner spread over the page.

  • myassistant Apr 27, 2008

    Another item of interest - turns out, the 'new' printer Dell sent me is actually refurbished and has 12,000 prints already on it. Maybe there's something around 8,000 pages that fails in the printer???

  • myassistant Apr 27, 2008

    Another point - when printing strictly b&w prints, magenta smear will show up. So I don't think it has to do with the toner or the cartridge but that leads me to believe that it's something within the printer.

  • PSGCornwall Jun 23, 2008

    same issue, random banding with magenta on all printing, magenta cart running out faster than others now and using 100% dell branded toner etc

  • ilikeicq024 Jun 27, 2008

    I am having the same problem. It seams to only be when the printer first wakes up from power save. I get full page smears of magenta toner all over the page. whether I am printing black and white or color it does not matter. Complexity and length of the document also don't seam to matter. I have cleaned all the toner cartridges, ran the clean developer for all four colors and ran the color auto correct wizard. I am stumped...

  • Anonymous Jul 03, 2008

    Similar problem: Close to the end of the warranty period printed pages would be smeared with magneta toner. Imaging drum was covered with magneta toner. At the time all cartridges were non-dell with the appropriate menu setting. Cleaned image drum with compressed air which temporarily solved problem, but it returned. Dell sent new imaging drum and transfer roller. Again temporarily solved problem. When problem returned tech support at the toner company said we should alternate between Dell and non Dell toner because the Dell developer in the developer assembly is proprietary and this could be the cause. We alternated and then eventually went to only Dell toner. Replaced imaging drum again. Printer would work for a while then the problem would return. Eventually the cyan toner decided to join the party. After many conversations with Dell they agreed to replace the magneta and cyan developer units.(we were several months out of warranty though the problem first started while under warranty). Again this temporarily solved the problem. Then the yellow(Dell) toner became the problem. Several more calls to different departments at Dell resulted in them sending the yellow and black developer units as well as a replacement high voltage power supply and machine control unit. They have not yet arrived so the jury is still out. I will post the results. I've spoken with others with the 5110 using non dell toner with no issues. This has become a real head scratcher. In any event I have been very pleased with Dells help with this issue particularly since we are so far out of warranty.

  • Anonymous Dec 17, 2008

    I have 5000 pages logged on the printer, and getting cyan banding on pages that are suppost to be blue. It has only ever had dell toner, and just got it's black and cyan replaced recently. The blue toner was replaced a few months back. Yellow toner is still new.

  • Anonymous Feb 06, 2009

    SAME awful problems, and have had Dell send me three replacement printers which all have the same issue.

  • Anonymous Mar 21, 2014

    dell toner installed but non dell toner message coming up



1 Answer

  • Level 1:

    An expert who has achieved level 1.


    An expert whose answer got voted for 2 times.

  • Contributor
  • 1 Answer

First off, this is a comment from a random person who may or may not know ALOT about these printers and toner/printer design in general. All toners are not designed to the same specification. Toner is a combination of plastic "pigment" and iron like shavings to make it magentically attracted to the electrical charges within the unit. Different toners conform to different grades and mainly size of the particles within the blend. The manufacturer doesnt only recommend that you use their toner to make them money, yes of course it makes money, but its because when the unit is designed it is designed to use a certain grade of toner, trust me if you put the non-branded toner vs the branded toner under a microscope you would see quite a difference. Often the non-branded toner is much larger in particle size (obviousely because its cheaper to make at this spec). This causes a variety of issues from excess toner not being cleaned off of developer rollers, IDT rollers, or clogging of toner dispenser tubes in the unit and the micro filters contained at the toner dispenser assy and developer assys. Also as for the issue not changing when switching to dell branded toner - the dispenser tubes within this unit contain up to 500-1000 pages worth of toner, making no change in toner you make immediately visible. Also depending on the damage caused by the previous toner, it may not be able to be fixed until all the components in between the toner and final delivery (drum cart) are replaced. In this case more than likely the toner dispenser assy, all developer assy's, and drum cartridge need to be replaced, and than be sure to stick with factory branded toner :)

Posted on Jul 17, 2008


1 Suggested Answer

  • 2 Answers

SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

a 6ya Technician can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repair professionals here in the US.
click here to Talk to a Technician (only for users in the US for now) and get all the help you need.

Posted on Jan 02, 2017


Add Your Answer

Uploading: 0%


Complete. Click "Add" to insert your video. Add



Related Questions:

1 Answer


if toner is full then its fault of dram or rolling blade change both things

Mar 15, 2011 | Office Equipment & Supplies

2 Answers

Kyocera Mita 2050 there are streaks of toner appearing on the pages printed.

If you send a print job or print a report from the copier and there is no streaks then the problem is most likely the thin **** glass to the left of the large glass. It just needs to be claened.

If the streaks are happening when printing and copying then the problem is most likely your drum unit (MK-410) or possibly the fixing unit (FU-410), the fixing unit is the one that gets hot.

As the drum gets old it can cause print/copy issues and the cleaning blade that cleans the drum gets to the point it doesn't clean the drum properly causing streaks.

The heat roller has a teflon coating on it and as the roller gets older the teflon starts to come off and can effect prints/copies.

The drum unit should be replaced every 150,000 pages and the fixing unit every 300,000 pages on the KM-2050.

I hope this is helpful,

Nov 15, 2010 | Kyocera Mita KM-2050 Printer

1 Answer

Speckled streaks on right margin of paper

image quality issues.
  1. Press and hold the up arrow (uparrow.gif) and down arrow (dnarrow.gif), and then turn on the printer.
  2. Release the arrows when Diagnosing... appears on the operator panel.
  3. Customer Mode should appear on the operator panel.
  4. Press the down arrow (dnarrow.gif) until the LCD displays Test Print.
  5. Press the Select (enter-key.gif) button.
  6. Press the down arrow (dnarrow.gif) until the LCD displays ContaminationChk.
  7. Press Select (enter-key.gif).
  8. The LCD displays Busy while the 3110cn prints the "ContaminationChk" pages.
  9. Examine the test pages to determine if the defect is being duplicated and also which pages are displaying the defect.
  10. If only a specific color page is reproducing the defect, then that color toner cartridge is causing the issue. You can verify this if an identical known good cartridge is available to swap for testing purposes.
  11. If the image defect appears on all color pages, then measure the distance between repetitions of the defect using the ruled edges of the color test pages.
    Good Luck

Mar 21, 2010 | Dell 3010cn Laser Printer

2 Answers

Our copies are streaky like the drum is not clean.... help! There is black streaks on the top of all of our copies on our canon imagerunner 3300.

A) Black Streaks, Shadows, And Ghosting
Adjust the printer's lightness/darkness setting to 2-3 different variables and see if problem disappears. Look at the fusing assembly - is the roller torn or does it have any black buildup? Use caution!!! It gets HOT!

Try another toner also.

Feb 17, 2010 | Canon imageRUNNER 3300 All-In-One Laser...

1 Answer

I'm getting a streak of ink down the paper

change a toner.
when you have the toner out. clean the heater element (glass). make sure the printer is off and the heater element is cool before you do this.

May 14, 2009 | Dell 3100cn Laser Printer

1 Answer

Printed pages look terrible...

I'm more familiar with HP printers, but it sounds like a fuser is bad. The fuser effects print quality as well. If you've replaced the toner, as you have.

Apr 24, 2009 | Sharp FO 5550 Plain Paper Laser Fax

1 Answer

Toner streaks

You have to change a sensor. This sensor is on the left hand side of the machine. To know which sensor you have to open the left door and not take out the fuser. The sensor monitors opening and closing of this door. Make sure you change this one with a sensor that has the full black plastic. There is nothing worng with this machine except than this sensor.

Jan 31, 2009 | Canon imageRUNNER C3200 Copier

2 Answers

Streaks on photo sensitive drum HP laserjet 5MP

Normal 0 Driver could be corrupt.
Disconnect the printer or at least be sure it is turned off. I'd do both and reinstall the CD software program that came with the printer. When the software program asks you to connect the printer to the USB port, do so and it should again work properly.
Hope this helps. Bud

Jan 28, 2009 | HP LaserJet 5p Printer

1 Answer

Magicolor 2530 DL

The streaks are typically a sign of a toner drum going bad, or possibly just dirty, or even caused by the toner being low, as you have mentioned it to be. 1 way I know to 'clean' the drums is to have the printer run multiple blank pages. If your software will not allow you to print blank pages, type a single character by using this little trick, hold down the ALT key, and type 2 5 5 on the number pad in a blank text document. This will allow you to print the "blank" document, I would suggest about 10 copies. This should help for a short duration, and doesn't use any toner.

Hope this helps!

Oct 30, 2008 | Konica Minolta Magicolor 2530 DL Laser...

2 Answers

Pages printing with streaks.

try making a copy on the glass, does it come out with the streaks or clean?
If clean then look at the strip glass on the copier there is a pen dot or white out that 's giving you the streak. clean.

Jan 24, 2008 | Toshiba e-Studio 232 Black and White...

Not finding what you are looking for?
Dell 5110cn Laser Printer Logo

1,563 people viewed this question

Ask a Question

Usually answered in minutes!

Top Dell Office Equipment & Supplies Experts


Level 3 Expert

2237 Answers

The Knight
The Knight

Level 3 Expert

74822 Answers

Donald DCruz
Donald DCruz

Level 3 Expert

17130 Answers

Are you a Dell Office Equipment and Supply Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides