Hi wiz's i have a problem with my 2840 in that even though it has new cartridges it shows "replace supplies"
my control panel shows the following
[ _ ] [ ] [ ] [ ] [ ] [ ]
only the first one has a black line at the bottom
i have taken out all the cartridges and replaced them
i think the solution is to somehow overided the printer to allow it to print until the cartridge is totally empty
to be honest i am open to any suggestion otherwise i will throw it out
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I'm a tech on that printer. That's a generic message if one cartridge is at 0%. When one toner or drum reach 0 it wont print even though you don't use that supply. The unit should show the level on the screen, if one is empty replace it.
Follow each of these steps until the problem is resolved:
Print a printer self-test by holding the power button down with a pencil and opening and closing the top cover four times. Check the nozzle self-test pattern in the self-test print out. If one or more of the solid rectangular areas are missing, an electrical contact problem may be present. Remove and then reinsert the print cartridge(s) into the printer. Print the document. If the problem persists, follow the steps listed above for cleaning the print cartridges and print cartridge cradle. Try printing again. If the problem continues, replace the print cartridges.
In this case, actually it is not the Black toner that got depleted.
Here the message being displayed indicate that one of the color Toner supply
need to be replaced as it got depleted and currently the printer is printing in
Black and white using the Black toner cartridge.
in this case, to troubleshoot these issues please try
performing the following and check for the results.
* 1. Check for the level of the toner cartridges:
a) Check from the HP Toolbox application. Here are the steps
to be performed from your PC:
* Access the Toolbox software.
* Select the Status tab.
* Select the Device status option.
Here you can check for the supplies status in terms of the %
remaining for each toner cartridges.
b) By checking the supplies status from the printer control
On the printer display when printer is in Ready mode the
supplies status can be checked from the supplies level indicator. Each toner
cartridge and the Imaging drum level will be indicated by a bar which varies
according to the level of the supplies present.
c) Print the supplies status page from the printer.
* On the printer control panel menu, press Menu .
* Use the (Right Arrow) button
to select Reports, and then press Enter .
* Use the (Right Arrow) button
to select Supplies Status, and then press Enter .
If any of the color toner cartridges and the Imaging drum
have a low supply level replace them with genuine HP print cartridges.
The part numbers of the consumables are as follows:
The OEM cartridges have a chip on them. If the aftermarket supplies do not have the right chip, missing a chip, etc., the machine will not recognize. Placing the old cartridge back in without any toner can give off the same message.
Try rebooting the printer without a cartridge in. Then install the cartridge, either one, and see if that helps. If not, wait for the OEM to arrive.
Make sure all cartridge are install and secured into place...(take all the cartridge out and back in ) close front door cover and it will go into cartridge calibration...If not, press the "menu" key and with the arrow go to print quality and confirm with the enter key. Go to calibration and confirm...
The front panel tells you witch toner cartridge should you replace. If a supply memory error ocures then the cartridge should be replaced or exchanged with a new one. The imaging drum unit is also consumable. for "Joe 50" - there are 4 toner cartridges in the printer.