Question about Sony BRAVIA XBR 52 in. LCD Flat-Panel HDTV

2 Answers

I purchased a Sony Bravia XBR KDL-52XBR6 in November 2008 and have only been using this unit since November 2009, Last week the LCD began displaying four vertical bands (two sets of two bands right next to each other) about 4" wide in the center and right of the screen, Each band has horizontal lines which are not the same color as the original picture. This occurs for all inputs leading me to believe it is an issue with the tv and not inputs. Is there a way to determine what is causing this and how to fix it? Model: KDL-52XBR6 Software Version: HM-F-QN-B-CO Thank you for your assistance

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  • newbster2004 Aug 09, 2010

    I purchased a Sony Bravia XBR KDL-52XBR6 in November 2008 and have only been using this unit since November 2009, Last week the LCD began displaying four vertical bands (two sets of two bands right next to each other) about 4" wide in the center and right of the screen, Each band has horizontal lines which are not the same color as the original picture. This occurs for all inputs leading me to believe it is an issue with the tv and not inputs. Is there a way to determine what is causing this and how to fix it? Model: KDL-52XBR6 Software Version: HM-F-QN-B-CO. Is there a troubleshooting manual for my model of my television available? The links provided by the previous expert did not work. Thank you for your assistance.

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  • Master
  • 443 Answers

Contact Sony Support @ Phone Number: 1-239-768-7547 in the past I have dealt with customers with this same symptom and have been told that in most cases this indicates the panel is failling, now in most cases Sony has stood behind their product and helped with getting you up and going again, call and speak with them in a professional manner, you will get helped out easier than calling and being unreasonable!
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GOOD LUCK !

Posted on Aug 09, 2010

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  • Sony Master
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Http://www.retrevo.com/support/Sony-KDL-52XBR6-TVs-manual/id/22963bh229/t/2/
www.docs.sony.com/release/specs/KDL52XBR6_mksp.pdf
Below are training manuals to assist you to understand, how it all works.
www.scribd.com/.../Training-Manual-Sony-KDL26-32-40-46S3000-WAX3-chassis
www.scribd.com/doc/27941368/Training-Manual
You will have to perform the troubleshooting steps, to isolate the area of problem.
So, it is nearly always my professional opinion that one should always get a "Quote" from the manufacturers recommended service center, Sony, in your case, please contact a local or head office and ask for a referral to an Authorised service center. I cannot stress how important that last point is. It is even worth the cost of shipping. You see an authorised service agent, will have trained staff, trained on their brand, also they have first hand access to parts, original parts. This will actually save you money and ensure you can actually get it back fixed. Of course asking for a "Quote" also gives on the option of repair or replace. Often my clients,do not go through with repair, unless it is moderate, but in some of the more costly jobs they see it, as do i, that a replacement, with a warranty, is a better option.

Posted on Aug 04, 2010

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