Question about PC Desktops

4 Answers

Maxtor One Touch Mini 4 external 160 Gb no longer recognized by computer. Any way to retrieve data? The disk still spins (I can feel it when I hold it in my hand), but the laptop (Windows XP) won't acknowledge it anymore. It's only a cuople months old, so I can get a new one, but even though THEIR device went bad, they want to charge me $1700 to restore data!!! Unbelievable!

Posted by on

  • 7 more comments 
  • lfurney Apr 26, 2008

    I'm not sure what you mean by take the chances. I am wondering if there are any free data retrieval tools out there OR if there is anything I can change in the OS to try to recognize the dang thing. What do you think?

  • lfurney Apr 26, 2008

    The only other computer is a mac. I did plug it in to see if it would at least recognize it, but it didn't.
    The only other laptop is old with WIN95, so that won't do any good they told me.
    Thank you for the software. I'll look for it. Do you have any tips on getting my machine to recognize the drive?

  • lfurney Apr 26, 2008

    It's not the laptop, it's the external drive. Would that software help? Thanks!

  • lfurney Apr 26, 2008

    Wow, thank you for the thorough post. To save both our time, let me ask you which of the above numbered points apply if I give you some more information.
    I had been using the drive just fine, so I know that I have enough power (remember from my original problem I said that I can feel the disk spinning also). Also, I have been to the device manager window and there are no flags/alerts. This problem just started happening. I was downloading some files and it said that there was an error of some type (I didn't capture the error because it went away when I unplugged the drive and rebooted.) It is an external drive, so no jumpers to switch. And again, I was using it just fine. Bottom line, if it's still spinning, is there a way I can talk to it to recover data even when My Computer doesn't show it connected? Thanks again.

  • lfurney Apr 26, 2008

    something new:
    It is now being recognized in the USB conrollers list, but not as a drive. Does that tell you anything?

  • lfurney Apr 26, 2008

    No worries, I'm grateful for the help. I changed the Logical Disk Manager Administrative and Logical Disk Manager services from manual to automatic. Now the drive is showing up in the device manager as it's own line (Maxtor Personal Storage Security with a subline of Maxtor One Touch) as well as under USB Controllers as USB Mass Storage
    Device. I reinstalled the software for it, and the Maxtor Status Icon is Green indicating it is plugged in, but locked.
    Now... it is still not showing up with a drive letter in My Computer. Also, when I try to launch the software I get this error message: "The procedure entry point ?SFEFinderHeaderClose@@YAHPAX@Z could not be located in teh dynamic link library SFEConfiguration.dll." I went to the program files and did find that dll, but I don't know what that entry point means. It could have to do with "find the mapped drive" or something.
    With regard to some of your other possibilities, there's no way for BIOS to change unless I change them, is there? Like I said, I'd used the drive successfully many times so I don't know why the BIOS would be it. Then again, I'm not a guru or a wiz. :-)
    Thanks again for your help. This would be a drag if I lose this data.

  • lfurney Apr 26, 2008

    By the way, in the device manager, when I open both lines, there is no error in the Device status box. It's says the device is working correctly. I did try the troubleshooter, and unplugged all other devices from USB ports (for a power issue), but no change.

  • lfurney Apr 27, 2008

    I haven't forgotten you or your efforts, and I am appreciative. I'm still a bit stuck deciding which course of action to take. The tricky part is, it's still showing up in the USB Controllers as a USB Mass Storage device, and as its own line in Device Manager list of devices. Despite this, it's sill not mapped to any drive. I already reinstalled the software, and that's when I started receiving the dll error. So, I'm not really sure of the numerous options above which to try. I'm ready to just blow off the data and get a new one from Maxtor. It's just that it contains many Gb of downloaded data that took me days to accumulate, so it's like throwing away a chunk of time from my life.

  • lfurney Apr 27, 2008

    What's complicating this is that it doesn't always get recognized by the device manager. sometimes I plug it in and it won't even show up in the USB Controllers list or Device list. If I can get it to at least be recognized there, I should be able to see it Disk Management (I hope). So, I keep unplugging and repluging, and restarting trying to get it to at least be seen.

×

4 Answers

  • Level 3:

    An expert who has achieved level 3 by getting 1000 points

    All-Star:

    An expert that got 10 achievements.

    MVP:

    An expert that got 5 achievements.

    President:

    An expert whose answer got voted for 500 times.

  • Master
  • 2,712 Answers

Hello Ifurney,

OK, this a long posting…

1. There could be a problem with the USB cable. Try to replace the cable with another one and check.

2. Some USB ports on laptop computers do not supply enough voltage, but most ports do..Try using both the USB connections on the Maxtor. Don't worry, one is for data transfer and the other is just for supplying extra voltage to the port. Or you can plug the drive to an AC outlet. If you had connected it to an external AC source, try unplugging your drive from the power outlet for a few seconds and then connecting it again.

3. If you have access to a secondary PC or laptop (maybe a friend's, or a local internet cafe), try connecting your drive to it and see if it works. If it does, it could indicate a problem with your computer or the USB port.

4. Check whether or not plug and play is disabled in the system BIOS. If it is, enable plug and play in the BIOS. If you are at least getting a notice at start up that the system has detected a new device and would you like to install it now warning pop up window, then you know plug and play is enabled, but if not, then it is not enabled.
Somtimes some applications or even spware can block plug and play abilities.
But like I said check your BIOS first.
Another easy way is to see if the system is seeing a new device but may not be warning you, is to go into the My Computer (right click)> System Properties> Hardware (tab)> Device Manager, and see of you are showing any yellow question marks. These yellow marks are for unknown attached devices Windows does not know what it is, and can not install because it has no driver in it's data base to recognize it.
If the hard drive is plugged in, do a re-start of the computer, navigate to the above mention Device Manager and see. It should be listed under the category "disk drives" there is an item with the name "ST350084 1A USB Device. If it still does not show any new devices. Plug and Play has been disabled. If not in the System Bio's, then possibly in the Administrator's System Services File.

5. The problem could also be caused by the Logical Disk Manager Administrative service and possibly the Logical Disk Manager service not being started or the services might be disabled. To solve the problem, click on the "Start" menu, click the "Run" command, and type in: services.msc , scroll down until you see both these services. Right click on each of the services about and select properties, on the general tab, change the startup type to "automatic" and click the start button under the service status. do this for both of the service

6. There could be a problem with the drive’s enclosure. Please contact the point of purchase and try to get a different enclosure/case, if possible.

7. Try changing change the pin on the external HDD from slave to master.

I also saw this on a different forum:
“OK, I will try to keep this as simple as I can. I common problem with external hard drives (any hard drive for that matter, just maybe a tad bit more common with external drives) is they lose there partition information. The very beginning sector of the hard drive has the MBR on it which holds your partition table. It is very likely that this might be corrupt or damage.

If your computer recognizes your drive (ie. if the drive is listed under disk management and/or in you device manager) but the drive shows nothing but unallocated space then this is most likely the problem. To access Disk Management in XP/2000:

Right click on My Computer.
Choose Manage (This will open the Computer Management window).
Go to the Storage category and select Disk Management

In this case DO NOT create a new partition in windows. This will reformat the drive and make your life very difficult.

You will need a tool that can repair your MBR (not fixmbr from the dos prompt) this almost never works unless your mbr is still readable in some way.

I use Acronis Disk Director Suite it works great for more than just this and is a great tool to have on hand. Other ones are Active Partition recovery (untested by me) and Partition Table Doctor (also untested).

In Acronis open the Recovery Expert tool. Tell it to try to recover a partition. Select the advanced and manual modes. What his will do is look at the old MBR and see if it could read anything from there (like the fixmbr command only acronis allows you to choose the repair) then it scans the entire drive, it just looks at the type of data in each sector so it works pretty fast. You will see a list (most I have ever had in 4, you might just get 1) of possible partitions. Select the one that looks correct (I just look at total drive space and how much free space it reports would be left to try and determine) and follow the on screen directions. Once your back in Acronis' main screen you will now see your drive with a drive letter. We aren't done yet though the change doesn't actually take effect until you commit it to the drive (there should be a little race flag icon at the top of the screen) that will write the MBR and not touch any other portion of the drive and it should just work. ( I have had a 100% success rate, although it isn't a guarantee). If it didn't work and you had more than 1 partition choice when doing the recovery try it again. You should be able to keep doing it as the only thing that get overwritten is the MBR.

For those of you that have already re-formatted the drive this will most likely not work. You may be able to do the steps to rebuild the partition as it was but you will most likely have a blank drive still (that doesn't mean that acronis didn't rebuild the partition correctly it is just because you have already formatted the drive) Acronis also has the ability to recover data, it works like the partition recover so just step through the process. It isn't nearly as successful though. Sometime you will get everything, sometimes nothing sometimes you will be able to see the files but they won't open because the data is corrupt. A general rule is the less you mess with the drive the better your chances.”

Here are some links to free software recovery tools on the net:

http://free-backup.info/data-recovery-software.htm
http://www.freebyte.com/filediskutils/#datarecovery
http://techmagazine.ws/free-data-recovery-tools/

Hope that helps...Should you have any further questions, please feel free to post them here.

P.S. Before you assign a rating, please make sure that the issue is resolved or you are satisfied. If not, please post back as to what you did, and/or any other questions you may have, and I will try to assist you as best I can. Please do not assign an ‘Inappropriate’ or ‘Thanks for trying’ rating if your issue is not resolved after the first response itself, as sometimes a bit of to and fro dialogue may be necessary before we can find a fix or an answer to your query.

If you find that the solution/answer I provided led you to, or resulted in a fix, please close the ticket with a FixYa! rating. I would be very grateful for your show of appreciation.

Thank you for using FIXYA!

Cheers!
IrishDruid

Posted on Apr 26, 2008

  • 8 more comments 
  • Swilin Sampson
    Swilin Sampson Apr 26, 2008

    Hi ,

    Sorry for the delayed response...had to catch up on my beauty sleep ;)

    Ok, before we proceed, 2 questions -
    1. What did you do differently for the drive to be recognised,
    2. What is it showing up as?
    3. Has it been assigned a drive letter?

  • Swilin Sampson
    Swilin Sampson Apr 26, 2008

    Yes, I agree it couldn't have been the BIOS setting, but better to cover all angles ;)

    Ok, two or maybe three things.

    1. Find out where the drive is is mapped to. Forget about My Computer..Go to disk Manager

    - Right click on My Computer.

    Choose Manage (This will open the Computer Management window).Go to the Storage category and select Disk Management.
    See what your drive is listed as, usually it will be USB Mass Storagec/ External USB Hard Drive. See if it is listed as any letter. If it is, see where it is mapped to. If it is mapped to any other directory, disconnect the mapped directory and the drive should appear in that letter instantly.

    2. Should that not work, try doing a clean boot and install of your driver software. This will eliminate any conflict with other software that may have caused the drive to give the dll error. Click HERE to see a tip I posted just yesterday, on how to do this.

    3. If all fails, follow the procedure I outlined in italics

    in my first post. You can download Acronis Disk Director Suite from here:


    Part
    1



    Part
    2



    Please note, you will need WinRar to unzip these files. The Suite is in two parts, and if prompted for a password when installing, use Mybluemoon-planet.com


    Once you have completed the download, unzip the software and install. Now follow the instructions as outlined in italics (after no.7 above)

    Hopefully, your issue should be resolved.


    Cheers!
    IrishDruid













  • Swilin Sampson
    Swilin Sampson Apr 27, 2008

    Just checking to see if your issue has been resolved…If it has,
    please take a moment to close this problem ticket with a FixYa! rating. I would
    be very grateful for your gesture of appreciation.





    Should you have any further questions, please feel free to
    post them here.





    Thank you for using FIXYA!





    Cheers!


    IrishDruid

  • Swilin Sampson
    Swilin Sampson Apr 27, 2008

    Right ,

    Try this first:
    Find out where the drive is is mapped to. Forget about My Computer..Go to disk Manager

    - Right click on My Computer.

    Choose Manage (This will open the Computer Management window).Go to the Storage category and select Disk Management.
    See
    what your drive is listed as, usually it will be USB Mass Storagec/
    External USB Hard Drive. See if it is listed as any letter. If it is,
    see where it is mapped to. If it is mapped to any other directory,
    disconnect the mapped directory and the drive should appear in that
    letter instantly.

    This should not take more than 2 mins. Let me know how it goes.

  • Swilin Sampson
    Swilin Sampson Apr 27, 2008

    Try doing a clean boot and install of your driver software. This will
    eliminate any conflict with other software that may have caused the
    drive to give the dll error. Click HERE to see a tip I posted on how to do this.

    If that doesnt work try to get a new casing for the piece. That sometimes helps.

  • Swilin Sampson
    Swilin Sampson Apr 29, 2008

    Hi,

    Just wanted to inquire if your issue is resolved, or if there is anything else
    I can assist you with...



    Cheers!

    IrishDruid

  • Swilin Sampson
    Swilin Sampson Apr 29, 2008

    Here's another tip..
    First unplug all other USB devices. Now plug in the Drive and then plug the other devices back one by one.

    You can also try to map your drive by going to My Computer, right click, Map network drive. (Once your drive is recognized in Disk manager,of course).Now Click browse and choose your drive. You should have it mapped as a drive letter....

  • Swilin Sampson
    Swilin Sampson May 02, 2008

    Just checking to see if your issue has been resolved… If
    you find that the solution/answer I provided led you to, or resulted in a fix,
    please take a moment to close the ticket with a FixYa! rating under my
    solution.
    I would be very grateful for your show of appreciation.





    Should you have any further questions, please feel free to
    post them here.





    Thank you for using FIXYA!





    Cheers!


    IrishDruid

  • Swilin Sampson
    Swilin Sampson May 02, 2008

    Make sure you have the latest updates and patches from Microsoft..

  • Swilin Sampson
    Swilin Sampson May 04, 2008

    Hi,




    Just wanted to inquire if your issue is resolved, or if there is anything
    further I can do to assist you…



    P.S. -You can rate this solution with one of four
    votes (remember that at times a bit of to and fro dialogue may be necessary to
    resolve an issue).






    • "FixYa!"
      - The solution provides great advice on how to solve the problem.

    • "Helpful"
      - The solution provides useful leads that helps solve the problem.

    • "Thanks
      for Trying
      " - The solution does not solve the problem but the
      effort is appreciated.

    • "Inappropriate"
      - The solution has absolutely nothing to do with the problem.
    Thank you for using FIXYA!





    IrishDruid

×

  • Level 3:

    An expert who has achieved level 3 by getting 1000 points

    All-Star:

    An expert that got 10 achievements.

    MVP:

    An expert that got 5 achievements.

    Genius:

    An expert who has answered 1,000 questions.

  • Master
  • 2,035 Answers

Get the laptop replaced by the company if its under warranty,the data recovery is very expensive, if you need the data very badly please consult any other company the cost may down, or try using this software it may help, to download : http://www.download3000.com/download_46222.html

good luck......

Posted on Apr 26, 2008

  • Level 3:

    An expert who has achieved level 3 by getting 1000 points

    All-Star:

    An expert that got 10 achievements.

    MVP:

    An expert that got 5 achievements.

    Master:

    An expert who has achieved Level 3.

  • Master
  • 377 Answers

Well i think the hdd is defective,. take the chances..

Thanks

Posted on Apr 26, 2008

  • Level 3:

    An expert who has achieved level 3 by getting 1000 points

    All-Star:

    An expert that got 10 achievements.

    MVP:

    An expert that got 5 achievements.

    Genius:

    An expert who has answered 1,000 questions.

  • Master
  • 3,422 Answers

Hi,

I am gonna give you couple of softwares in a few minutes.You can try them all.

Goodluck..

Posted on Apr 26, 2008

  • Priya darshan Apr 26, 2008

    One more thing i had few of my clients with same problem and they recovered their data easily.Just try connecting to other PC in your home and see if recognizes it and once it does take a quick back up.

    Let me know the results..

  • Priya darshan Apr 26, 2008

    You see i have got alot of ways in which i can help you..

×

Add Your Answer

Uploading: 0%

my-video-file.mp4

Complete. Click "Add" to insert your video. Add

×

Loading...
Loading...

Related Questions:

1 Answer

Crashed


Do one thing Downlaod a Hiren's Bootable CD from the net(it is Free to download). Hiren bootable Cd is a ISO file which you need to burn in CD after downlaoding. After you finish download boot your computer through CD( you need to select First bootable as CD/DVD from BIOS or from Boot Menu). After you boot from Hiren's CD there is a option called "load MINI XP" so you select it and you'll find a WIN XP in your screen which is running through the CD. Now select the Drive or Folder where ever your DATA are store and take back in any external Drive.
Remember you can retrieve your data if your window is not booting.

Aug 10, 2012 | E-Machines T3410 (RBT3410) PC Desktop

1 Answer

Can one use a Maxtor one touch 4 mini to restore data? We need to extract documents from one computer of unknown type that has since disappeared but whose information appears on the Maxtor mini as a...


This depends upon the feature of your PC . Some PCS allow you to boot from and copy data from another USB source.

This is not the best way to do it.

I suggest you burn an image of your drive to DVD (NERO)

I am not familiar with .e01 files...

You should read the manual on you back software.

Sagacious1

Aug 07, 2009 | Gateway PC Desktops

1 Answer

External Hardisk Maxtor 4 One Touch not detected


Have you tried different USB cables with the drive? If the drive is self powered (no ext power supply) which I think that one is, then it needs a really good cable to draw the 5 volts from the USB port. If you have tried a known working cable, then it could be the USB controller or the disk itself. You can buy the USB box on eBay really cheap and move the drive over.

Apr 13, 2009 | PC Desktops

2 Answers

Dell Dimension 2400 - Adding second HD


set the jumper on the maxtor to cable select and see if that fix's things ?

Nov 29, 2008 | Dell Dimension 2400 PC Desktop

1 Answer

Maxtor III 500 GB external hard drive is no longer recognized by computer. No driver installed ???


Drivers are not necessary for hard drives - as long as your computer recognized it when you first installed it, you're all set. It sounds like your hard drive has failed, or become disconnected. Check the connections for IDE or SATA, and power. If they're both connected properly, listen when you power up the computer to hear if that particular hard drive spins up. If it doesn't, it might be dead.
If you have access to another computer, try installing the drive into it temporarily and see if it is recognized in that computer. If the drive has failed, you might be able to get it replaced by Maxtor if it's still under warranty. Unfortunately they will not recover any data on the drive for you; you must pay a data recovery specialist to recover any data on the drive, and this is expensive, so only do this if it's extremely important data.

Jun 10, 2008 | PC Desktops

1 Answer

Bought new computer. hooked my maxtor one touch mini 4 external hard drive to the computer but its password protected so im thinking thats why its not launching the setup.exe that i need. so i need some...


Go to this web site and contact them via e mail for the drivers for the mini... make sure you have the drive serial # when contacting them.

Apr 28, 2008 | PC Desktops

1 Answer

Maxtor nightmare


This small program works for most things...see if it will restore your data. RECUVA DOWNLOAD

Apr 26, 2008 | PC Desktops

1 Answer

Maxtor One Touch 4 500 GB External Hard Drive (Windows XP (SP2) - I have an issue with my harddrive, where when I plug it into the USB, initially the power light comes on & beeps but it is not showing...


Had same problem. I shut down computer and restarted and Maxtor was installed and had desktop icon and everything worked then. I then backed up with no problems.

Apr 14, 2008 | PC Desktops

1 Answer

Maxtor onetouch 4 mini 160gb used as back up


Yes you do. If you don't have them they are available from the manufacturer but for some reason they want you to email them with the serial number of the drive.

http://www.seagate.com/ww/v/index.jsp?locale=en-US&name=ot4-mini&vgnextoid=7fd5783de3444110VgnVCM100000f5ee0a0aRCRD

erch.

Mar 17, 2008 | PC Desktops

Not finding what you are looking for?
PC Desktops Logo

Related Topics:

245 people viewed this question

Ask a Question

Usually answered in minutes!

Top PC Desktops Experts

joecoolvette
joecoolvette

Level 3 Expert

5660 Answers

Brian Sullivan
Brian Sullivan

Level 3 Expert

27725 Answers

Les Dickinson
Les Dickinson

Level 3 Expert

18304 Answers

Are you a PC Desktop Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides

Loading...