- If you need clarification, ask it in the comment box above.
- Better answers use proper spelling and grammar.
- Provide details, support with references or personal experience.
Tell us some more! Your answer needs to include more details to help people.You can't post answers that contain an email address.Please enter a valid email address.The email address entered is already associated to an account.Login to postPlease use English characters only.
Tip: The max point reward for answering a question is 15.
This is commonly caused by a mark on the scanner plate. If you place your document to scan on the scanner plate (Lift the lid and place it on the glass plate) and scan or copy the document does it come out clean? If you feed the document through the Auto Document Feeder doe the line appear?
If when place on the plate it is clean but fed through the ADF there is a line, then when you lift the lid on the scanner you will see a narrow glass plate at the end (Normally the left end) of the scanner plate. Give this glass a clean and your mark will go away.
If the scan or copy is lined when using the Flatbed scanner and the ADF then the problem will be in the scanner lamp which will be probably uneconomical to fix.
You need to clean the narrow glass strip on the left side of the machine when you open the cover. There is likely lint or something on this glass. This is where the auto document feeder pages are "imaged".
You need to clean the scanner glass. Also known as the strip glass. It is a 1 inch wide strip of glass that runs from the front to the back. Your documents pass over this glass when they are scanned. Some of the wax crayon probably smeared off onto the glass and now when you scan the scanner sees these marks as stationary and thus records them as solid lines. Just look into the scanner section where your documents are fed in or depending on model, some are just to the left of the large original glass.
Good Luck and thank you for using Fixya.
Look to the left side of the flatbed glass for a thin strip of glass by itself. When you scan from the glass, the document stays put and the sensor moves across the document. When you scan from the feeder, the sensor stays in that glass strip and the document moves across the sensor. See what I mean? I would check the small feeder glass for dirt or scratches from staples or other flotsam. Also not a bad idea to blow out the feeder path with some compressed air to ensure the documents is handled smoothly. Hope this helps!
FIRST OF ALL YOU WILL NEED TO INSTALL THE BROTHER MFC SUITES CD THAT CAME WITH YOUR MACHINE, WHEN YOU HAVE DONE THE INSTALLATION, BRING UO THE PROGRAM PAPER PORT OF YOUR MONITOR, PUT THE COPY THAT YOU WANT SCAN ON THE FLAT BED, IN THE UPPER LEFT HAND YOU WILL SEE PHOTO OR TEXT CLICK WHICH EVER YOU ARE SCANNING, NOW CLICK SCAN ANOTHER SCREE WILL COME UP AND ASK YOU IF YOU ARE USING THE FKAT BED( THE GLASS OR THE DOCUMENT FEEDER. CLICK THAT, NEXT TELL IT AGAIN PHOTO OR TEXT OR WHAT EVER THEN CLICK SCAN, ON THE SCREEN YOU WILL SEE THE SCANNING TAKING PLACE, THEN YOU WILL SEE THE SCANNED ITEM EITHER IN MY DOCUMENTS OR MY PICTYRES DEPENDING WHERE YOU TOLD YOUR COMPUTER TO PUT THEM HOPE THIS HELPS, GOOD LUCK BROTHER SR TECH