Question about Tomtom ONE GPS Receiver

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When turns on shows a computer screen and red cross

My tomtom one was working fine then just stooed working, when turned on shows a picture of a computer and a red cross keeps flashing i have tried the reset button and this still hasn't fixed it. Can you please help I have the same problem too.

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Do you have a memory card installed? remove it and see if the TT will boot.

If it boots normally then it's a compatibilty issue with the SD mem card. Fit a 2 gb max. Try Kingston or Memorex as they work.

Boot up TT home and re-install the TT application to the internal memory.

If that still doesn't work then Connect the device to the PC and using Windows Explorer delete all the files that are in the root of the card - don't touch any of the folders just the individual files. there are 3 .bmp files which do not get replaced. These are for the opening splash screen etc. So you may find you boot up straight into the menu when you turn it on.
When this is done connect the device to the PC and start TomTom Home, press check for updates (or whatever it is called this week) and the software will download the latest application from the TT Server and install it -
I hope that helps

Please rate accordingly
Thank you
Computerrep

Posted on Apr 26, 2008

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Hi,

Go to TomTom Home reconnect and then go to device on the tool bar. Select disconnect device and this should free up your device and take the red X off.

Goodluck,
Please don't forget to rate my solution

Posted on Apr 26, 2008

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After down load my screen shows picture of tomtom with a large red X flashing


oops looks like you need to reset it and lose your settings etc hope they are saved somehow. see this link to find out how http://uk.support.tomtom.com/app/answers/detail/a_id/1898/~/navigation-device-not-starting-or-displaying-a-cross

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My tomtom 125 won't install. When it turns on, the only screen it shows is a picture of the tom tom with a red circle with a white X in it. It seems to have install in tomtom home however.


At tomtom.com I found a link to download the new version of tomtom home. For some reason when I plugged in my tomtom to my computer it wanted to download an old version of home and that would not install the applications to my tomtom. After downloading the new version of tomtom home everything worked fine.

Mar 23, 2009 | Tomtom ONE GPS Receiver

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My 720 frozen


This solution can be used in the following situations:

• The device hangs in the start screen (splash screen )
• An SD-card with a red cross is displayed on the screen
• A picture with a red dot and white cross is displayed
• The device can’t be turned off

If you haven't already done so, please download and Install TomTom Home from http://www.tomtom.com/7602

If you don’t have a full backup of your TomTom yet we advise you to make one before continuing with the steps in this email. You can make a backup by following the steps below:

1. Reset your TomTom device: http://www.tomtom.com/6965 and connect it to your computer.
2. Click on 'Backup and Restore -> Backup' in TomTom Home 2.0
3. Enter a name for the backup and click [OK]
• IMPORTANT: When the software is asking to delete parts from the backup click [NO]

After the backup is made you delete the files from the root directory of the TomTom. Follow the steps below to do this:

1. Reset your TomTom device: http://www.tomtom.com/6965 and connect it to your computer.
2. Open My Computer in Windows, or Finder in Macintosh from your desktop and turn on your TomTom device.
3. On your screen a new removable disk appears, this is your TomTom device, click on the disk to open it.
4. You will see a list of folders and a list of loose files
5. Delete all of the loose files. IMPORTANT: The folders with their content must NOT be deleted.
5. Close the window when all files are deleted by clicking on the [x].

Next we will reinstall the application via TomTom HOME.

1. Start TomTom HOME on your computer
• TomTom Home should automatically check for updates and prompt you to install them, if not:-
2. Click on 'Update my device'. If you get the message 'No Items Available', or there is not an application to download, click on 'Add Maps, Traffic, Voices etc -> Items on my computer', select the application and click on 'Add'.
3. Select the Application update.
4. Click on 'Device -> Disconnect Device', then turn off your device when it is done installing and disconnect it from your computer.
5. On a PC, in the System Tray by the computer clock, click on the 'Safely Remove Hardware' icon and disconnect the TomTom also in this way.

When switching on the device it should boot as normal again.

Nov 19, 2008 | Tomtom GO 720 GPS Receiver

1 Answer

Showing "X" and wont go to home menu


If your device only shows a cross after you turn it on, the TomTom application is not installed or cannot be found.

654_01.gif 654_02.gif

Visit this webpage for instructions on how to fix your GPS .
TomTom ONE support-- Device shows a flashing cross when turned on

Glad to have helped you !

Jun 01, 2008 | Tomtom ONE GPS Receiver

1 Answer

When turns on shows a computer screen and red cross


Hi there

This happens because files on your card are corrupted after an unsuccessful download.
If you have a card backup at hand, put the card into a computer, format it , and restore backup.
After that the TOMTOM will restart working normally.

If you did not make a copy or backup of the original card, or you cannot reach the computer hosting the last backup.Then follow the procedure below to restore your data :

1. Uninstall the application



2. Reinstall the application


attention_25.gif We highly recommend backing up your device before continuing. questionmark_25.gif
This will preserve any maps and voices you may have purchased.
1. Connect your device to your computer.
2. Go to Computer (Vista), My Computer (XP) or your Desktop (Mac).
3. Double-click the TomTom disk drive to open your TomTom.
4. Make sure that hidden folders and files are shown. To do this:
  • Vista: Go to Organize > Folder and Search Options, click on the View tab and select the option Show hidden files and folders.
2053_01.gif
  • XP: Tools > Folder Options..., click on the View tab and select the option Show hidden files and folders.
2053_02.gif
  • Mac: With the exception of some system files, your Mac should already show all hidden files and folders on the TomTom drive.
5. Identify the map folders on the TomTom. These are named for countries or regions such as USA_and_Canada, North_America or any other country or geographical region.
6. Delete all files EXCEPT these map folder(s) and the folder titled ASR, if it exists (the ASR folder will not appear on every device).
7. Properly disconnect the TomTom from the computer and exit TomTom HOME, if it is open.
  • Vista/XP: Right-click the TomTom drive and choose Eject.
  • Mac: Drag the TomTom drive to your Trash.
8. When the TomTom boots you should see a screen with the flashing X.
Proceed to reinstall the application (below):


ico_close.gif

Apr 20, 2008 | Tomtom ONE GPS Receiver

3 Answers

TomTom ONE has flashing "X" and picture of TomTom


I found this.

Question: Device shows a flashing cross when turned on.


Answer:


If your device only shows a cross after you turn it on, the TomTom application is not installed or cannot be found.



To solve this, follow the steps below.

Manually remove the TomTom application:
Reset your device.

Connect your device to your computer.

Turn on your device by pressing the power button for 5 seconds.

Do one of the following:
Windows: Click Start > My Computer and then double-click the Removable Disk for your TomTom device.
Macintosh: Double-click the desktop icon for your TomTom device.

Delete all files except the following:
Do not delete any of the folders!
Do not delete the files antitheftw.bmp, lowbatteryw.bmp and splashw.bmp (if present)!



Reinstall the TomTom application:
Start TomTom HOME

Select an option:
I previously updated my device on this computer
I never updated my device on this computer

Click Done and then click Device > Disconnect Device.
Your device should now start up again. If it hasn't started up after 10 seconds, press the On/off button.

Nov 09, 2007 | Tomtom ONE GPS Receiver

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