Question about HP PhotoSmart 7760 InkJet Printer

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Hp photosmart 7760

I had a paper jam. I removed the paper but it didn't help.
when I tried to print again I got a loud noise and the display said ,print cartridge cradle is stock, clear jam then press ok

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With a paper jam in any printer you must turn the printer off and pull the paper out in the direction it would normally go. Otherwise you can break something mechanical or damage electronics. The first thing to do is to turn the printer on, and when the ink station travels to the center (as in when you open the cover to replace cartridges), pull the plug from the wall. Wait 20 seconds and plug it back in. The result is a re-initialization of the paper feed motor. It doesn't work to pull the plug out of the printer, you must pull the ac plug out of the wall and interrupt the boot up process. Another thing to try is to turn the printer on so when you open the cover the ink station moves into place as though you intend to pull a cartridge out, then uplug it from the wall, and you should be able to freely slide the ink station back and forth on the carriage bar. If that goes okay, then you need to go deeper. Usually, to find the problem the printer case must be dismantled (not an easy job, even for a pro, as covers have many hidden tabs to be released, usually all at the same time, requiring more hands than humans normally have) to see what has happened. The cause is usually way over on the left side of the carriage where a cog or tab has been pushed out of place or a hidden piece of paper is bound up on something that won't allow the ink station to travel the carriage all the way. A piece of paper could also be squashed tight under the paper pickup assembly. It is beneficial to note that when you removed the paper the whole piece came out (not missing a corner or torn piece). The mylar encoder strip (a plastic strip about 3/8 wide running running the length in back of the carriage bar) tells the ink station where it's at. It can be damaged and must be in place or it may make the printer think there's a jam (called a false paper jam). Last thing would be to take it to someone who cleans inkjet printers, as we have done since they were invented, as 90% of problems are solved in the dismantling and cleaning, for a set price.

Posted on Apr 26, 2008

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Try to see if there're any Paper Pieces left while you were removing the rest of them. If you find there any, remove then retry. If this fails, contact the Service Center.

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Posted on Apr 26, 2008


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