Question about Sunbeam 805810 HeatSense Heating Pad Heater
My sunbeam heat flex heating pad was working and now is flashing red light on high and no heat, any suggestions?
Have same problem with heating pad . reset control by unplugging unit for 1 minute , while holding down power button plugged unit back in . sometimes this takes 3 or 4 tries.
Posted on Jan 10, 2009
I had the same problem with a Walgreens/Sunbeam heating pad. Red light flashing would not reset.
I called the above number. They were extremely nice and are sending me a new pad, no charge. I only was on the phone about five minutes or less. I don't even have to send back the old one.
I hope the new one works; we'll see. But I'm very impressed with their responsiveness.
When placing the phone call, remember that a heating pad is not a mattress pad or blanket or bedding. It's just called a heating pad.
Posted on Apr 16, 2009
I have a Sunbeam Heating Pad model #CAT93. I fixed mine -too with the directions on the toll free number given above (1-800-458-8407). This is the 2nd heating pad from Sunbeam originally purchased at Walgreen's. The first one malfunctioned after some use (I have Fibromyalgia, so I use mine a lot). The window that shows the heat & time settings showed "F1". The first time this happened, I talked with a very nice Sunbeam customer service rep. who asked no questions except where she could send a new one! Amazing service! This time, I came across this msg. board, called the #, followed the trouble shooting prompts & it's working & all I had to do was disconnect the cord from the pad itself & reconnect them, then plug the power cord into an outet. Yayyy! It works!! Thanks for everyone's suggestions & for Sunbeam being a very upstanding company. Great customer service & help line.
Posted on Jan 12, 2010
I fixed it!!!. Thanks for pointing me to the connector between the pad and the controller, which the 1-800 number auto help suggested would also cause the blinking red light. It seems the 3 male (pin) contacts in the blanket connector half were not contacting the female (socket) contacts properly. I carefully (to avoid jabbing my hand) wiggled and pushed a jewelers screwdriver into the tip of the male contacts to spread them apart a little more and then re mated the connector .... plugged it in again and IT NOW WORKS! Woohoo. Give it a try :o)
Posted on May 07, 2013
Same thing happened to me me 4 different times. Love the pad hate the problem!
Posted on Nov 19, 2010
The problem with these blankets is that the part that connects from the blanket to the cord that then plugs into the wall is defective. the blanket connection has ac current which is supposed to transfer to dc current when connecting to the plug to the outlet, but it is cleearly defective, My boyfriend is an electrician and we took it apart, figured out the simple schematics of it using a meter to test the currents and it was clear to see that it is made poorly and does not generate the proper amount of current to transfer to current allowed in the connector which was designed for this blanke to generate the heat. Shame on sunbeam. I threw the cord away and am using the blanket part for my dog.
Posted on Feb 20, 2012
I think there must be something wrong with this product. We had exactly the same problem as you do at the very first time using it, and we tried the solution of disconnecting the cord from the pad, it worked but 30mins later, the problem came back again. So I called the number given above, but after the representative got to know that I mailed the product to my mom back in my home country, the representive began to give me excuse that you cant use it in countries other than usa or canada, I told her we use voltage converter, and then she gave a very stupid explanation this product should be connect to the outlet on the wall, how ridiculous!! As long as you satisfy the electric voltage and current, the product should works. Did you hear that electric product such as TV wouldnt work if you plug it into outlet bar? Then she said, you have to mail it back for us to replace it, and she sounded very rude! I was thinking of purchasing another product of their for my father, but now, I won't, I don't have confidence in their product and service!
Posted on Mar 09, 2010
I, too, have had the same issue with my Sunbeam Heating Pad. Thanks to the above comments from ehook022258 and bdasef, I called 1-800-458-8407 and followed the phone suggestions. When that didn't work, I connected to a service rep by the name of "Lesly" who was VERY nice and helpful! She quickly took my information and said that a replacement heating pad will be mailed to me. While this is the second Sunbeam Heating Pad I have purchased that has had this blinking light issue, I will continue to purchase their products based on the friendly customer service. Thank you LESLY at Sunbeam!
Posted on Feb 18, 2010
Hi i know what is the problem with these heating pad, i am a electronic ingenieer and recently one client brought me one of these pads with the same problem the red led
blinking in the hand control, first i checked the circuit of the control, and everything seems to be right, there were no pieces burned or in bad conditions, then i checked the pad and there's no continuity in the connectors pin's, the problem is right in the connection, among the current wire and the resistence wire, both of these are broken from the union cast at the factory, you need bring your pad to a tecnician or specialist in electronics to fix it.
Posted on Apr 13, 2012
Same issue, this is my third sumbeam heating pad, third one that has not worked properly, one even gave me a huge shock from the control pad and shopped functioning, Terrible product and honestly not sure why they are still being made =/
Posted on Feb 20, 2010
I've got to say... I.only stumbled upon this site because I own this item. I've noticed that these posts are almost three years old, and it's still the same problem.
Posted on Oct 11, 2013
a 6ya expert can help you resolve that issue over the phone in a minute or two.
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Posted on Jan 02, 2017
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