Question about Toshiba Satellite L305D-S5934 Notebook

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I have a Toshiba L500 and it has been updating since one and one half days. Could this be a computer problem or could the laptop actually be updating. I do not use it all that often. It says exactly- configuring 3 of 3 - o complete.Do not turn computer off. I look forward to your response. Thank you. This computer is less than one year old and is a vista

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Hi. this is a common issue for Vista computers that downloaded microsoft updates. Please refer troubleshooting below to resolved this issue.

1. Boot from Vista DVD (e.g. ensure BIOS is set toboot from CD/DVD). Note: before the reboot from DVD, they requestedthat I disconnect attached peripherals: the printer and the wirelesskb/mouse. Plugged in wired kb/mouse.

2. Select Repair link from the main menu

3. Select to restore to a previous time

4. Restore to a point prior to the offending update

5. Restart normally

6. Launch windows update in vista. Check for updates. Note the important update that needs to be installed (In this case itwas a cumulative update to Vista Home Premium/Media Center edition) Note the KB# of the update.
In this case it was KB947172:

7. Go back to the main windows update screen.

8. Select settings > Turn off automatic updates: Choose "Check for updates but let me decide when to download/install)

9. Locate and manually download the update based upon the KB# of the update (in this case KB947172)

10. Turn off virus protection, etc. I have Microsoft Live OneCare. I disabled virus/spyware.

11. Manually install the downloaded update.

12. The update required a reboot. The now familiary"Step 3 of 3" screen came up, completed and then loaded the loginscreen normally (without the never-ending reboot issue)

13. After desktop loaded normally,
-- Checked Windows update for any important updates (none)
--Enabled automatic updates
--Re-enabled security software (e.g. virus/spyware)

All the best!

Posted on Aug 04, 2010


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