Take the bottom panel off three screws and put your hand up where the door is located feeling blindly for a plastic latch....pull the latch to manually unlock door..... then with the door open unplug washer and wait 10 minutes...even if you have done this before this is different b/c the door will be open....still open plug back up and turn on..if the display comes on its the door lock...about $94.00 if no display its the panel board and that'a about $ 200.00...hope this helps too
Our door kept sayin "door locked". a technician came out to see it and said it was the door lock but that he had temporarily fixed the problem. he said to call if it happened again and would have to order new door lock which runs about $160. after six washes it said door locked again. he came out agian and within 5 minutes of diagnosis said it need a new door lock. i was furious bc i had already payed him and found an new door lock on Ebay for about $70. Got the manual off the internet and had my hubby replace door lock. not very hard except when he replaced it it still said dook locked. after several hours i told him to unscrew the bottom panel because i had seen tec do the same. to our amazement, one of the wires had come loose and needed to be plugged back in. amazingly it started working perfectly. then , i put a big load of towels in and it started shaking badly again and the same problem reoccured. DOOR LOCKED. so we took the bottom panel off and the wire had com loose again. we stuck it back in and wah-la... it worked again. this has happened about 4 times now and everytime we just open them bottome panel and replace wire. i believe we never even needed the new door lock to begin with? we havent checked putting the old door lock back in but i bet it would work because it looked like nothing was wrong with it when we took it out. I hope this helps before you spend an extra $200 or so like we did for a loose wire. we have now just left the front bottom panel off and when it happens, i just bend down and tighten. Hope this helps.
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See if manually opening the door will reset everything. Unplug the washer and remove the lower front panel like you're going to clean out the drain catch. Once you remove this panel you can reach up behind the upper front panel and pull down on the small plastic pull tab attached to the bottom of the door lock assembly. This will manually unlock the door so you can open the door.
Now once you have the door open, plug the washer back in and see if you can start another cycle.
GE Washing Machine GFWS3500L0WW ... Washer fills slowly · Washer leaking water · Washer won't start · Washer won't spin or agitate · Washer overflowing ...
Repair Help - Model Help Repairwww.searspartsdirect.com/ge/washer/model-gfws3500l0ww-repair.htmlRepair Symptoms for GE Washer Model #gfws3500l0ww. Shop Parts ... Slow or noagitation or spinning ... Not working at all ... Clean Washer cycle won't work.GE front load washer door latch Repairwww.appliance-repair-it.com/front-load-washer.htmlIf your GE front load washer has a door latch problem such as the door will not lock or... You should always use HE detergent on any front load washer. ... manually unlocking the door and pouring cold water into the tub then start a new cycle.GE Front Load Washer Service modewww.appliance-repair-it.com/GE-front-load-washer.html
I solved my own problem...
The machine stopped due to either a heavy load or clogged drain. I cleaned the drain (by taking pannel off the front of the machine). Then, the machine wouldn't cycle and it said "door locked" but the door wasn't locked. Basically, you have to let the machine finish a complete cycle (whether or not it actually does anything). Every time the start/pause button flashes, push it to have the machine try to start. This will eat away at the time. Eventually it will finish the cycle and say 0:00. Now it should run. This can take up to 2 hours so be patient!
Washers - Resetting Electronic Controls on a Washer
If there is a pause in the washer cycle, the controls will lock up. The pause can occur because of a power failure or it was put in the test mode at the factory.
Also, if the washer was stopped before the cycle was complete or the consumer has pushed the stop/pause button to temporarily stop the cycle and the cycle is not reset. Over a period of 24 hours, the washer will pump out and spin, but will stay in the final spin.
To correct the situation, shut off the circuit breaker for 30 seconds or unplug the washer, then turn the timer knob around and back to any position other than final spin. Verify the water is turned on and restore power. This should resolve the issue.