Question about Dell 3100cn Laser Printer

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I have an error code "Restart Pinter" #004-321. Printer quit working and none of the buttons work. Have turned printer on and off, disconnected printer connection to computer and nothing seems to change the error message. Any Ideas? Thanks Bob

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Hello, Bob.

From Dell Support:

The 004-321 error is caused by the IBT Home position sensor failing to detect the metallic foil attached to the IBT belt.

If you remove the print drum from the top of the unit and place it on a clean flat surface (green drum down, being careful nothing contacts the green drum) and orient the drum unit so the "pointed" end is facing you, you should see a rubberized belt.This is the IBT belt and is what carries the image while the image is being built. This belt should be centered between each side wall of the drum unit. Yours probably isn't.

If you remove the screws that attach the top cover, you will find angled rollers that center the belt. One of these may not be mounted correctly.

Hope this helps

Posted on Aug 04, 2010

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