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The original Priori was discontinued some time ago and we can no longer support this product for spare parts or repairs. We would advise that this particular seat is replaced.
The Priori SPS, PrioriXP and PrioriFix carseats are still part of the current range so can be supported for spare parts and repairs. If you visit www.maxi-cosi.com and select which country you're in you'll find a Contact Us tab on the right side of the page where you can click to send your enquiry to the customer care team in your country.
"Loose and kind of flappy" is not how the recline handle on a PrioriFix carseat should be described - Please contact your retailer with your proof of purchase and ask them to compare it to others in store to check whether yours is different. If it is, they will be able to assist from there.
Go to www.maxi-cosi.com and select the country you are in. Now choose the Maxi Cosi Priori XP from the list of Group 1 carseats, and download a copy of the instructions for the seat. Included in the instructions is a step by step guide for removing the fabric. Make sure you don't pull the harness out as well!
Slack off the straps as far as possible and recline the seat. Open the strap guard door on the rear of the bit of the seat that reclines (Item 3 on diagram http://www.maxi-cosi.com/media/producthandleidingen/maxicosi/PrioriFix.pdf). The shoulder straps can be released from the metal clasp which is in here.You can now pull the straps through the back of the seatand release the cover.
There is a door in the back of the seat (only accessible when the seat is fully reclined). You have to open this door. You can then pull the splitter plate out from behind the seat. It is easiest to do this if you loosen the straps all of the way. Remove the straps from the splitter plate, and rethread them through the desired slots and re-attach to splitter plate. Close the door and you are done.