Question about Motorola Mobility RAZR V3x Cellular Phone

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My moto A1200 touch pad is messed up..while using some times works and some time doesnt. is it a hardware problem or software problem ? whats the default security code if I want to master reset the phone. Or any other way to master reset

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http://www.getjar.com/software/Motorola/A1200
http://www.mobilerated.com/motorola-a1200-ming-games.html

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