Question about RIM BlackBerry Bold 9700 Smartphone

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JVM Error 102 Reset

JVM Error 102 Reset

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  • Obertelli
    Obertelli Aug 03, 2010

    And your question is?

  • rich_proctor Aug 03, 2010

    that is the error message I am receiving on my BB 9700. how do I correct?

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  • Master
  • 3,006 Answers

You have a commonly reported operating system fault caused by a corrupted file.

To cure it, connect your BB to your host pc using the USB sync lead, and run BlackBerry Desktop Manager (BBDM). If it offers to back up your BB then go ahead.

On your pc, click on Application Loader and then start the Update Software tool. This will search for the latest OS for your machine, and you need to then download and install the update. IIRC, this process may also prompt you to backup your BB but if you did so in the previous few minutes then there's no need.

Your BB will be completely wiped and the updated OS will be installed: once the update is complete BBDM will restore your data from the backup. If the most recent backup is flawed then you can use BBDM to restore an earlier version.

This will fix your problem most of the time, but if not then register yourself on the forums at Crackberry (free) and you will find a number of alternative fixes. In a few rare cases though, the problem is with the hardware itself and then you'll have to get your Bold 9700 replaced under warranty, but only do so as a last resort.

Hopefully you should have your BB working again very shortly with little or no data loss. Please take a moment to rate my answer.

Posted on Aug 04, 2010

  • Obertelli
    Obertelli Aug 07, 2010

    May I ask why you rated my answer so poorly? It helps me to know as I strive to provide the best answers I can.

    In
    this instance I have reviewed my response to your question and I'm very
    puzzled as I don't see how I could have given you a better answer in
    relation to the limited information provided in your question. Your
    reply will therefore help us both as it may provide the additional
    information needed to enable me to supply you with an improved reply.



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