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My Dell 3115CN keeps going into diagnostic mode and keeps resetting and making noise. What can I do to fix this..

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Hi Yannii33,

Reset NVRAM on the Dell™ 3115cn Printer

1. When the printer is Ready (Copy, Scan, Fax appears in the LCD), press the button until Setup is indicated, then press the down button (looks like an arrow pointing down)

2. Press the button until Admin Menu appears, then press the check button .

3. Press the button until Wired Network is displayed, then press the check button.

4. Press the down button until Initialize NVM appears, then press the check button.

5. When the Are you sure? message appears on the operator panel with the default indicated as No, press the or button to indicate Yes, then press This is an image of the enter button button. The display momentarily indicates Wired Network, Initialize NVM, Initializing... followed by Restart Printer to apply setting.

6. When the display returns to Initialize NVM, turn the printer off, wait a few moments, and then turn the printer on.

if the printer is networked you will have to configure the network settings. this should solve the issue if its settings or corrupt data. If this didn't solve the issue, there could be a hardware failure, possibly the motherboard or formatter board. Contact dell support directly. 1-800 387 5757

Let me know how it works out,

Al


Posted on Aug 03, 2010

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Error code 093-921


If you are seeing any or all of these error codes on the Dell 3130cn Laser Pinter that there is a Firmware Update to address this issue. However, the firmware cannot be applied when there is an error present, so first try reseating all toners. You may need to repeat this several times before errors are cleared. Once error-free, download the Firmware from the Dell Support website and apply.

Reset the Cyan toner properly.

Follow

TapeOn a cart... Cart Error 093-919, 093-920, 093-921, 093-922 on a Dell Color Laser Printer 3110cn 3115cn 3130cn tape POST Laser Printer 3110cn 3115cn 3130cn
  1. Verify all packaging has been removed from the printer cartridge. This includes any tape or red handles. Also verify the toner cartridge is properly installed.
  2. Remove the toner cartridge and clean the toner housing of any excess toner with a clean dry cloth. Reseat the toner cartridge when finished cleaning.
  3. Check that all toners are Dell branded and not refills. Take note of all PPIDs (Serial Numbers). Check that all toners are for the correct model
    • If any toners are non Dell, swap with another toner
  4. Run diagnostics on the toner cartridge sensor.
    1. Power off the printer.
    2. Hold down the and buttons on the printer and power the printer on.
    3. Release your fingers from the keys when the message Diagnosing... appears.
      Customer Mode and ESS Diag display.
    4. Press the button until IOT Diag appears and press the button.
      On the LCD, Digital Input appears.
    5. Press the button until Digital Input appears and press the button.
    6. Press the or button until DI-8 for (yellow) DI-9 for (Magenta) DI-b for (Cyan) and DI-a for (Black) appears and press the button twice. It is only necessary to run the diagnostic on the toner cartridge to which the error applies
    7. Open the front cover. (Figure 1)



      Figure 1 - Open the Front Cover
    8. Remove and replace the toner cartridge. Every time the toner cartridge is reseated, the counter on the Operator Panel will increase by 1.
      • If the diagnostic does not increase by 1 then replace the toner cartridge.
      • If the diagnostic does increase by 1 and the error persists, Please contact Dell Technical Support for further advice.

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"Here is what I did to reset the Dell 3115cn Laser Printer. In the users manual for the 3115cn in section 6 "Changing System Settings" "Resetting Defaults" refers to page 64 where it says, " For more information, see "Reset Defaults" in the User's Guide. Only I did not get a User Guide with my Dell. So I Googled "3115cn user guide" and downloaded it to my desktop and then went to Resetting Defaults. In the attachment "Initializing NVRAM for Network Settings" is what I did. Hope this helps someone else."

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