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if there are no visible marks or cracks on the plastic case itself then it sounds like the LCD screen behind the plastic protective screen is cracked or damaged (especially if its been dropped, or had a lot of pressure put on it e.g. left in a pocket when sitting down, heavy object on it), if its new i would consider taking it back with the receipt for a replacement.
otherwise it will need someone with some repair skills to replace the screen.
Not worth it. The only way to get a replacement screen is to buy a broken m200 that has a good screen - and even then, it may not work if the LCD controller was also damaged. I have yet to see a successful screen repair on this model - YouTube has videos of people who tried.
I broke the screen on my e200 series 6gb so I asked Sansa tech support about it and I was told that Sansa does not own any repair or support facilities whatsover. This means that you really can't get it fixed without either buying a new one or getting it replaced altogther.
If the interior screen is cracked, get the player replaced. You can go to YouTube and see the videos of how other peopel have tried to repair their screens, but the methods usually fail/cause more damage.
Sorry to hear about the screen on your Sansa E250 MP3 player. It sounds like the Liquid Crystal Display screen has broken. It's possible that the damage is repairable but to be honest due to the high cost of electronic repair it may not actually be cost effective to do so.
You can contact SanDisk to get service information. They can give you a basic idea of what it would cost to get an estimate on repairs and the average cost. Their webite is http://www.sandisk.com.